Receptionist - Te Papa Manaaki Campus Care

Te Whiwhinga mahi | The opportunity

We are looking for a warm, professional, and people-focused Receptionist to join our supportive Te Papa Manaaki | Campus Care team.

This is a rewarding and varied role where you will play an important part in creating a welcoming and supportive first impression for students, staff, and visitors accessing the service. As one of the first points of contact, you will help students navigate support services with empathy, professionalism, and care.

You will provide high-quality reception and administrative support while assisting with appointments, responding to enquiries, supporting service operations, and helping maintain a safe and welcoming environment for everyone accessing Te Papa Manaaki | Campus Care.

This role is ideal for someone who enjoys helping others, thrives in a fast-paced and people-centred environment, and can remain calm and solutions-focused when supporting students experiencing distress or challenging situations.

You’ll be joining a collaborative and caring team that is passionate about student wellbeing and making a positive difference every day.

Key responsibilities include:

• Providing warm, professional, and timely customer service to students, staff, and visitors in person, online, and over the phone
• Managing reception duties including appointments, enquiries, and student communications
• Supporting students accessing wellbeing and care services in a calm, respectful, and supportive manner
• Maintaining accurate student records and data entry while ensuring confidentiality and privacy requirements are upheld
• Using systems such as Symplicity Advocate and Microsoft Office applications to support service operations
• Helping maintain welcoming, safe, and tidy reception and waiting areas
• Assisting with triage processes and responding appropriately to students presenting in distress
• Supporting quality improvement activities and contributing to positive service delivery outcomes
• Managing student feedback surveys and providing monthly reporting support
• Working collaboratively across the wider Te Papa Manaaki | Campus Care team to ensure consistent, student-focused service delivery

This role also involves supporting operational procedures relating to health and safety, emergency response, and student wellbeing support.

This is a full-time, fixed term role for 18 months. The salary range for this role is $56,400 - $71,000 per annum.

For more information, please review the Position Description.

He kōrero mōu | About you

You are someone who genuinely enjoys supporting people and creating positive experiences for others.

You bring excellent interpersonal skills, emotional maturity, and the ability to communicate confidently and compassionately with people from diverse backgrounds. You are calm under pressure, highly organised, and able to balance professionalism with empathy in a busy environment.

Most importantly, you are committed to delivering exceptional service and contributing positively to a supportive and collaborative team culture.

Ngā pūkenga motuhake | Important skills and experience

• Experience working in reception and/or administration within a health, wellbeing, education, or support-focused environment
• Excellent customer service and communication skills across face-to-face, phone, and online interactions
• Strong interpersonal skills with the ability to engage effectively with students from diverse cultural backgrounds
• Confidence managing challenging situations and using conflict de-escalation skills where required
• Strong organisational skills with the ability to prioritise tasks and manage competing demands
• High attention to detail and ability to manage confidential information appropriately
• Confidence using Microsoft Office applications and learning new client management systems
• A collaborative, positive, and solutions-focused approach to teamwork
• Commitment to equity, inclusion, Te Tiriti o Waitangi, and culturally respectful practice

Experience working within a large and complex organisation, particularly within tertiary education or student support services, would be highly beneficial.

Ngā āhuatanga kei a mātou | What we offer

The University of Auckland provides a supportive, people-centred working environment where your wellbeing and professional development are genuinely valued. As part of our team, you’ll enjoy:

• Flexible employment practices where appropriate
• Up to 6.75% employer superannuation contribution
• Five weeks’ annual leave
• Access to professional development opportunities
• Generous parental leave provisions
• Staff discounts, recreation centre access, discounted parking, and wellbeing initiatives
• The opportunity to work within a caring and collaborative team dedicated to supporting student wellbeing and success

Me pēhea te tuku tono | How to apply

Applications must be submitted online by 10/6/2026 to be considered. Please include your cover letter and CV outlining how your skills and experience align with this role.

For a confidential conversation about the role, please contact Kate Mace - [email protected].
Please note that applications sent via email will not be accepted.

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Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz