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Job DescriptionTe Whiwhinga mahi | The opportunityWe are looking for an organised, proactive, and people-focused Administrator (Student Engagement) to join our energetic Student Engagement team.This is a fantastic opportunity to contribute to a vibrant campus experience by supporting a wide range of student programmes, events, and initiatives that help students build friendships, develop skills, and feel part of the University community.Working alongside the Student Engagement Coordinators, you’ll provide essential administrative and operational support across a range of engagement activities from orientation and transition programmes through to leadership initiatives, co-curricular recognition, and large-scale student events .No two days will look the same, making this an ideal role for someone who enjoys variety, thrives in a fast-paced environment, and loves working with students and people from diverse backgrounds.This is a full-time (37.5 hours/ week) permanent position. The salary range for this role is from NZ $55,634 - $62,900 per annum depending on experience and qualifications.For more detailed information, please refer to the Position Description. He kōrero mōu | About youYou are someone who enjoys helping others and creating positive experiences. You bring strong organisational skills, a collaborative mindset, and a genuine enthusiasm for working with students and supporting engaging programmes and events.You’re adaptable, approachable, and comfortable managing multiple priorities while maintaining a high level of professionalism and attention to detail. Mō tō mātou rōpū | About the teamStudent and Scholarly Services (SaSS) was established with the aim of strengthening the integration of student facing services to improve effectiveness at all points along the student journey. SaSS encompasses a wide range of student-facing services, plus services that support researchers and academic staff in their teaching. Services include academic services, libraries and learning support, Student hubs and the Student experience centre, services to support kaimahi Māori and Pacific students, student engagement and wellbeing. Ngā āhuatanga kei a mātou | What we offerThe University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities.The University is committed to providing an excellent working environment through the following:Flexible employment practices (including working from home and flexible hours)Up to 6.75% company superannuation schemeA competitive salary with five weeks' annual leaveIn addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services.For more information, please visit Staff Benefits. Me pēhea te tuku tono | How to applyApplications must be submitted online by the closing date of 3/06/2026 to be considered. As part of your application please submit a CV and Cover letter to include:Please reach out to Christina Partridge - [email protected] for a confidential conversation. Please note we are happy to answer your questions, but we do not accept applications by email.

Job DescriptionMō tō mātou rōpū | About the team The Student Hubs team is the physical gateway to Waipapa Taumata Rau | The University of Auckland. We provide a welcoming, friendly, and mana-enhancing service for future and current students across their student journey.  At Student Hubs, our work is guided by the following values that reflect our commitment to collaboration, leadership, learning and community: Mana Enhancing: We’re a place for uplifting interaction  Service Excellence: We’re professional, accurate and responsive  Manaakitanga: We listen, respect, understand and care  Whanaungatanga: We connect, partner and strengthen relationships  Kaitiakitanga: We guide, support and see things through. We deliver a wide range of services to support students on their journey at Waipapa Taumata Rau | University of Auckland. Our primary function is to deliver high quality in-person and online services that support students holistically. Our services include:  Guidance and advice on being a student,   Navigation of the University systems, spaces and processes,   Information about study options,   Support with applications and enrolments,   Library & Student IT services.  Our Senior Hub Assistants provide a high standard of customer service, assistance and advice across a wide range of enquiries, helping current and prospective students to successfully navigate aspects of their student journey at the University of Auckland.  They operate in a front-facing role as the first point of contact for services and provide supervisory support to Hub Assistants. He kōrero mōu | About you  We are looking for highly motivated individuals to join our team of Senior Hub Assistants who:  Are collaborative team players who build positive relationships and contribute to a supportive team environment  Take a proactive approach and work effectively both independently and with others Demonstrate reliability and a strong, positive work ethic aligned with our values  Show empathy and genuine care in supporting tauira | students and colleagues  Thrive in fast-paced, dynamic environments and adapt to changing needs  Bring a positive, energetic approach to engaging with tauira | students in a high-volume, complex work setting Comfortable stepping in to guide and support the team when neededReady to help coordinate tasks to keep operations running smoothly  Te Whiwhinga mahi | The opportunityWe currently have three vacancies as outlined below. There are two full-time and one part-time, permanent roles, with a salary range of $56,400 - $61,700 depending on skills and experience (prorated for part-time hours).  City Campus Student Hub (full time)Shift pattern:Monday, Thursday, Friday 8am – 4pmSaturday and Sunday 8:45am – 4:45pmTotal hours: 37.5 City Campus Student Hub (part time)Shift pattern:Friday 9:00am – 5:00pmSaturday and Sunday 12:00 noon – 8:00pmTotal hours: 22.5 Grafton Campus Student Hub (full time)Shift pattern:Monday to Friday 10am – 6pmTotal hours: 37.5 For more detailed information, please refer to the Position Description. Ngā āhuatanga kei a mātou | What we offerThe University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities. The University is committed to providing an excellent working environment through the following:Flexible employment practices (including working from home and flexible hours)Up to 6.75% company superannuation schemeA competitive salary with five weeks' annual leaveIn addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services. For more information, please visit Staff Benefits. Me pēhea te tuku tono | How to apply Applications must be submitted online by the closing date of 28 May 2026 to be considered. Please include your cover letter and CV highlighting how you meet the skills and experience required. Please note that we may close the job advertisement earlier if we find suitable candidates before the end date.    Cover Letter: As we do not use AI for screening or psychometric testing, we will be using your cover letter to assist us in longlisting, so we encourage you to be as authentic as possible and be mindful when using AI.  Please include which position(s) you prefer in your cover letter.Phone Screening: To assist us with shortlisting for interviews, we may be giving you a quick call. If you receive our call during an inconvenient time, please let us know and we will be happy to call you back. The call may be displayed as an unknown number.Interviews: We will be conducting interviews on Tuesday 2 June. You will need to be available on this day to be considered for these positions.As we are working within a short recruitment timeframe, we recommend having your references ready early in the process. The start date will be Monday 29 June and there will be a two-week, full-time training and induction programme that will be based primarily at the City Campus.   Please reach out to the hiring team via [email protected] with any questions about the role. Please note we are happy to answer your questions, but we do not accept applications by email.     #LI-DNI

Job DescriptionTe Whiwhinga mahi | The opportunityWe are looking for a compassionate, organised, and customer-focused Clinical Administrator to join our busy and supportive University Health and Counselling Service (UHCS) team.This is a varied and rewarding role where you will play a key part in supporting the smooth day-to-day operation of a fast-paced healthcare environment. As one of the first points of contact for students accessing the service, you will help create a calm, welcoming, and professional experience for everyone who walks through our doors.You will provide exceptional reception and administrative support while managing appointments, responding to enquiries, and supporting clinicians and counselling teams with essential operational processes.This role is ideal for someone who thrives in a people-focused environment, enjoys working as part of a collaborative team, and can confidently manage sensitive information with professionalism and care.Comprehensive training will be provided in medical systems, privacy legislation, and healthcare processes. Key responsibilities include:Providing warm, professional, and efficient frontline customer service to students and visitorsManaging reception duties, appointments, bookings, cancellations, and patient enquiriesSupporting students accessing medical and counselling services, including triaging urgent matters appropriatelyHandling sensitive clinical and personal information with a high level of confidentiality and professionalismCoordinating appointment scheduling to support fair and efficient access to servicesManaging phone calls, inboxes, and communications between patients and clinical teamsSupporting clinicians and counsellors with administrative tasks, documentation, and service coordinationProcessing payments, receipting, enrolments, and maintaining accurate student and patient recordsSupporting operational processes including scanning, records management, and document handlingContributing to a positive, collaborative, and student-centred team environmentThis role also involves participating in ongoing training, including emergency response and clinical support training, within a healthcare setting.This is a permanent, full-time (37.5 hours per week).The salary range is $55,634 - $62,900 per annum, depending on experience and qualifications.For more information, please review the Position Description. He kōrero mōu | About youYou are someone who genuinely enjoys helping people and creating positive experiences during moments that can sometimes feel stressful or sensitive.You bring excellent communication skills, strong attention to detail, and a calm, professional approach when working in fast-paced environments. You are adaptable, resilient, and able to manage competing priorities while maintaining accuracy and empathy.Most importantly, you value teamwork, confidentiality, and delivering exceptional service to a diverse student community. Ngā pūkenga motuhake | Important skills and experienceExperience working in a fast-paced, front-facing customer service environmentStrong interpersonal and communication skills, with the ability to engage sensitively with a diverse range of peopleExcellent organisational skills and attention to detailConfidence using Microsoft Office applications including Word, Excel, and OutlookAbility to manage confidential information with professionalism and discretionA calm and solutions-focused approach to handling challenging situationsThe following would be highly beneficial:Experience working within a primary healthcare or clinical environmentExperience supporting young people or working within culturally diverse environmentsKnowledge of patient management systemsCustomer service or medical reception trainingCurrent First Aid Certificate Ngā āhuatanga kei a mātou | What we offerThe University of Auckland provides a supportive, people-centred working environment where your wellbeing and development matter. As part of our team, you’ll enjoy:Flexible employment practices, including hybrid workingUp to 6.75% employer superannuation contributionFive weeks’ annual leaveA wide range of professional development opportunitiesGenerous parental leave provisionsAccess to on-site childcare and school holiday programmesStaff discounts, recreation centre access, discounted parking, and more. Me pēhea te tuku tono | How to applyApplications must be submitted online by 5th June 2026 to be considered. Please include your cover letter and CV outlining how your skills and experience align with this role.For a confidential conversation about the role, please contact Tania Abernethy-Jones – [email protected]. Please note that applications sent via email will not be accepted.

Job DescriptionTe Whiwhinga mahi | The opportunityWe are looking for a compassionate, organised, and culturally grounded Pouāwhina Māori | Māori Student Adviser to join the team at He Āhuru Mōwai.This is a meaningful and highly rewarding role where you will work directly with tauira Māori to provide pastoral care, guidance, and day-to-day support that helps students feel connected, supported, and empowered throughout their university journey.As one of the key faces of He Āhuru Mōwai, you will help create a warm, welcoming, and culturally safe environment for tauira, whānau, and staff. You will play an important role in strengthening tauira Māori engagement and supporting student success through exceptional manaakitanga and whanaungatanga.This role offers the opportunity to contribute to kaupapa and initiatives that make a genuine difference to Māori student experiences across the University. Key responsibilities include:Acting as a first point of contact for tauira Māori, whānau, and visitors to He Āhuru MōwaiProviding pastoral care, advice, and culturally responsive support to tauira MāoriSupporting tauira Māori engagement initiatives, orientation activities, pōwhiri, and events aligned to student wellbeing and successSupporting outreach, recruitment, and transition initiatives for prospective tauira Māori and their whānauAssisting with scholarship promotion and application supportCoordinating communications, engagement activities, and operational support for the centreMaintaining accurate records, databases, and engagement reporting informationSupporting the operational management of He Āhuru Mōwai, including bookings, supplies, facilities, and administrationWorking collaboratively across Student & Scholarly Services and wider Māori support networks to enhance tauira outcomesThis is a role where your ability to build trust, foster connection, and create a positive student experience will truly make an impact.This is a full-time, 37.5 hours per week role on a fixed-term contract for 12 months. The salary range for this role is $63,600-$79,300 per annum, depending on experience and qualifications.For more detailed information, please refer to the Position Description. He kōrero mōu | About youYou are someone who genuinely enjoys supporting people and creating spaces where others feel welcomed, respected, and valued.You bring a strong understanding of tikanga Māori and are confident working within Māori spaces and alongside diverse communities. You are approachable, proactive, and thrive in environments where relationship-building and manaakitanga are at the heart of the work.You’ll also be highly organised, adaptable, and comfortable balancing pastoral support with operational and administrative responsibilities. Ngā pūkenga motuhake | Important skills and experienceMinimum three years’ experience in an administration or support-focused roleExperience working within Māori spaces and/or supporting tauira MāoriStrong customer service experience and a genuine commitment to student supportExcellent interpersonal and communication skills, with the ability to build meaningful relationshipsStrong organisational and administrative capability, with confidence using databases and customer management systemsExcellent Te Reo Māori pronunciation, with fluency in Te Reo Māori viewed highly favourablyUnderstanding of tikanga Māori and culturally grounded approaches to care and engagementAbility to work collaboratively and contribute positively to a kaupapa Māori environmentExperience working within the tertiary sector or supporting tauira Māori in education settings would be highly beneficial. Ngā āhuatanga kei a mātou | What we offerThe University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities. The University is committed to providing an excellent working environment through the following:Flexible employment practices (including working from home and flexible hours)Up to 6.75% company superannuation schemeA competitive salary with five weeks' annual leaveIn addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services. For more information, please visit Staff Benefits. Me pēhea te tuku tono | How to applyPlease reach out to Nicky Rawnsley - [email protected] for a confidential conversation. Please note we are happy to answer your questions but we do not accept applications by email.Applications must be submitted online, by the closing date of 31/05/26 to be considered. Please include your CV and a cover letter highlighting how you can meet the skills and experiences detailed above.