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Job DescriptionTe Whiwhinga mahi | The opportunityWe are looking for a compassionate, organised, and customer-focused Clinical Administrator to join our busy and supportive University Health and Counselling Service (UHCS) team.This is a varied and rewarding role where you will play a key part in supporting the smooth day-to-day operation of a fast-paced healthcare environment. As one of the first points of contact for students accessing the service, you will help create a calm, welcoming, and professional experience for everyone who walks through our doors.You will provide exceptional reception and administrative support while managing appointments, responding to enquiries, and supporting clinicians and counselling teams with essential operational processes.This role is ideal for someone who thrives in a people-focused environment, enjoys working as part of a collaborative team, and can confidently manage sensitive information with professionalism and care.Comprehensive training will be provided in medical systems, privacy legislation, and healthcare processes. Key responsibilities include:Providing warm, professional, and efficient frontline customer service to students and visitorsManaging reception duties, appointments, bookings, cancellations, and patient enquiriesSupporting students accessing medical and counselling services, including triaging urgent matters appropriatelyHandling sensitive clinical and personal information with a high level of confidentiality and professionalismCoordinating appointment scheduling to support fair and efficient access to servicesManaging phone calls, inboxes, and communications between patients and clinical teamsSupporting clinicians and counsellors with administrative tasks, documentation, and service coordinationProcessing payments, receipting, enrolments, and maintaining accurate student and patient recordsSupporting operational processes including scanning, records management, and document handlingContributing to a positive, collaborative, and student-centred team environmentThis role also involves participating in ongoing training, including emergency response and clinical support training, within a healthcare setting.This is a permanent, full-time (37.5 hours per week).The salary range is $55,634 - $62,900 per annum, depending on experience and qualifications.For more information, please review the Position Description. He kōrero mōu | About youYou are someone who genuinely enjoys helping people and creating positive experiences during moments that can sometimes feel stressful or sensitive.You bring excellent communication skills, strong attention to detail, and a calm, professional approach when working in fast-paced environments. You are adaptable, resilient, and able to manage competing priorities while maintaining accuracy and empathy.Most importantly, you value teamwork, confidentiality, and delivering exceptional service to a diverse student community. Ngā pūkenga motuhake | Important skills and experienceExperience working in a fast-paced, front-facing customer service environmentStrong interpersonal and communication skills, with the ability to engage sensitively with a diverse range of peopleExcellent organisational skills and attention to detailConfidence using Microsoft Office applications including Word, Excel, and OutlookAbility to manage confidential information with professionalism and discretionA calm and solutions-focused approach to handling challenging situationsThe following would be highly beneficial:Experience working within a primary healthcare or clinical environmentExperience supporting young people or working within culturally diverse environmentsKnowledge of patient management systemsCustomer service or medical reception trainingCurrent First Aid Certificate Ngā āhuatanga kei a mātou | What we offerThe University of Auckland provides a supportive, people-centred working environment where your wellbeing and development matter. As part of our team, you’ll enjoy:Flexible employment practices, including hybrid workingUp to 6.75% employer superannuation contributionFive weeks’ annual leaveA wide range of professional development opportunitiesGenerous parental leave provisionsAccess to on-site childcare and school holiday programmesStaff discounts, recreation centre access, discounted parking, and more. Me pēhea te tuku tono | How to applyApplications must be submitted online by 5th June 2026 to be considered. Please include your cover letter and CV outlining how your skills and experience align with this role.For a confidential conversation about the role, please contact Tania Abernethy-Jones – [email protected]. Please note that applications sent via email will not be accepted.

Job DescriptionTe Whiwhinga mahi | The opportunityWe are looking for a reliable, organised, and detail-focused Materials Assistants to join our Libraries and Learning Services team.This is a hands-on role that plays an important part in ensuring library spaces remain welcoming, functional, and easy to navigate for students and staff. You will help maintain the organisation and accessibility of library collections through accurate shelving, collection maintenance, and general support across library spaces within the General Library.Working as part of a supportive team, you will help ensure library materials are correctly shelved, collections remain tidy and accessible, and library users can easily locate the resources they need.Note: These are casual roles, paying $28.53 per hour.Key responsibilities include:Shelving, sorting, and maintaining library collections in an accurate and timely mannerEnsuring books and materials are organised correctly according to library classification systemsAssisting with shelf reading and identifying misplaced or missing itemsHelping maintain tidy, safe, and welcoming library spaces for students and staffAssisting with shifting, moving, and reorganising library materials where requiredProviding friendly and helpful support to library users when neededThis role involves regular walking, standing, bending, lifting, and moving library materials throughout the day. He kōrero mōu | About youThis role is ideal for someone who enjoys practical work, takes pride in maintaining organised spaces, and values contributing to a positive student experience.You are dependable, proactive, and enjoy working in a team environment. You have a strong eye for detail and enjoy tasks that require organisation, accuracy, and consistency.Ngā pūkenga motuhake | Important skills and experienceStrong attention to detail and ability to work accuratelyGood organisational and time management skillsAbility to follow processes and work independently when requiredComfortable undertaking physical tasks including lifting, bending, and prolonged periods of standing or walkingReliable, punctual, and able to work collaboratively within a teamGood communication skillsPrevious experience in a library, retail, customer service, or stock management environment would be beneficial but is not essential. Ngā āhuatanga kei a mātou | What we offerAt the University of Auckland, we are committed to creating a supportive and inclusive workplace where our people feel valued and connected.We offer:A welcoming and collaborative team environmentOpportunities to gain experience within a large and respected organisationAccess to staff wellbeing initiatives and development opportunitiesA chance to contribute to spaces that support learning, research, and student success every dayMost importantly, you’ll join a team that values reliability, teamwork, and creating positive experiences for our library community. Me pēhea te tuku tono | How to applyApplications must be submitted online, by the closing date of 3 June 2026 to be considered. Please include your cover letter and CV highlighting how you can meet the skills and experiences detailed above.If you are interested in the role and want to find out more before you apply, please reach out to Douglas Lahikainen - [email protected] for a confidential conversation. Please note we are happy to answer your questions, but we do not accept applications by email. #LI-DNI

Job DescriptionMō tō mātou rōpū | About the teamThe Student Hubs team is the physical gateway to the Waipapa Taumata Rau | University of Auckland. We provide a welcoming, friendly, and mana-enhancing service for future and current students across their student journey. At Student Hubs, our work is guided by the following values that reflect our commitment to collaboration, leadership, learning and community:Mana Enhancing: We’re a place for uplifting interactionService Excellence: We’re professional, accurate and responsiveManaakitanga: We listen, respect, understand and careWhanaungatanga: We connect, partner and strengthen relationshipsKaitiakitanga: We guide, support and see things throughWe deliver a wide range of services to support students on their journey at Waipapa Taumata Rau | University of Auckland. Our primary function is to deliver high-quality in-person and online services that support students holistically. Our services include: guidance and advice on being a student navigating the University systems, spaces and processes exploring study options application and enrolment support Library & Student IT services  He kōrero mōu | About you We are looking for highly motivated individuals to join our team of Student Hub Assistants who:Are collaborative team players who build positive relationships and contribute to a supportive team environmentTake a proactive approach and work effectively both independently and with othersDemonstrate reliability and a strong, positive work ethic aligned with our valuesShow empathy and genuine care in supporting tauira | students and colleaguesThrive in fast-paced, dynamic environments and adapt to changing needsBring a positive, energetic approach to engaging with tauira | students in a high-volume, complex work setting Te Whiwhinga mahi | The opportunity City Campus Student Hub VacanciesMonday-Friday 9:00 am - 5:00 pm (37.5 hours)Monday-Thursday 2:00 pm - 10:00 pm and Friday 12:00 pm - 8:00 pm (37.5 hours)Monday 2:00 pm – 10:00 pm, Friday - Sunday 2:00 pm - 8:00 pm (24 hours)Monday to Friday, 9:00 am – 5:00 pm (37.5 hours)Monday 6:00 pm – 10:00 pm, Tuesday 2:00 pm – 10:00 pm, Wednesday 6:00 pm – 10:00 pm,Saturday and Sunday 10:00 am – 4:00 pm (26.5 hours)Tuesday to Thursday, 9:30 am – 5:30 pm (22.5 hours)Monday to Friday, 11:00 am – 3:00 pm (20 hours)The above vacancies are permanent roles. The salary range is $55,600-$57,000 per annum (pro-rated for part-time positions), depending on experience and qualifications.We will also be recruiting for casual staff to support our peak periods across all our Student Hub sites, so if you are a current University of Auckland student, this may be a great opportunity for you.For more detailed information on the role responsibilities and requirements, please review this Position Description.Our recruitment ProcessAs we do not use AI for screening or psychometric testing, we will be using your cover letter to assist us in longlisting, so we encourage you to be as authentic as possible and be mindful when using AI.Phone Screening: To assist us with shortlisting for interviews, we may give you a quick call. If you receive our call during an inconvenient time, please let us know, and we will be happy to call you back.Group & Individual Interviews: The interviews for these positions will consist of Group and Individual Interviews. They will be conducted on the same day, either on Tuesday, 26 May (11 am to 2 pm) or Thursday, 28 May (9am to 12 pm). You need to be available on either of these interview dates and attend both parts of the interview.As we are working within a short recruitment timeframe, we recommend having your references ready early in the process.The start date for all roles will be Monday 29 June, and there will be a two-week, full-time training and induction programme that will be based primarily at the City Campus.   Ngā āhuatanga kei a mātou | What we offerThe University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities. The University is committed to providing an excellent working environment through the following:Flexible employment practices (including working from home and flexible hours)Up to 6.75% company superannuation schemeA competitive salary with five weeks' annual leaveIn addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services. For more information, please visit Staff Benefits. Me pēhea te tuku tono | How to applyIf you are strong team player who is excited about working with people and passionate about leading, then we want to hear from you!Applications must be submitted online by the closing date of 22 May 2026 to be considered. Please include your cover letter and CV highlighting how you can meet the abovementioned skills and experiences. Note that we may close the advert earlier if we find a suitable candidate.If you have questions or would like a confidential conversation, please reach out to the hiring team via [email protected]. Please note we are happy to answer questions, but we do not accept applications by email.   #LI-DNI

Job DescriptionMō tō mātou rōpū | About the teamThe Student Hubs team is the physical gateway to the Waipapa Taumata Rau | University of Auckland. We provide a welcoming, friendly, and mana-enhancing service for future and current students across their student journey. At Student Hubs, our work is guided by the following values that reflect our commitment to collaboration, leadership, learning and community:Mana Enhancing: We’re a place for uplifting interactionService Excellence: We’re professional, accurate and responsiveManaakitanga: We listen, respect, understand and care.Whanaungatanga: We connect, partner and strengthen relationshipsKaitiakitanga: We guide, support and see things throughWe deliver a wide range of services to support student on their journey at Waipapa Taumata Rau | University of Auckland. Our primary function is to deliver high quality in-person and online services that support students holistically. Our services include: guidance and advice on being a student navigating the University systems, spaces and processes exploring study options application and enrolment support Library & Student IT services Our Hub Advisers provide advisory services primarily through 1:1 consultations for more complex enquiries, guiding students through their journey and connecting them in with appropriate University resources. He kōrero mōu | About you We are looking for a highly motivated individual to join our team of Hub Advisers who: Are strong Team Players, work well in a team environment and are also self-starters Have the ability to problem solve creatively Work well in a fast-paced, dynamic and professional environment Demonstrate empathy and care for others Bring a positive attitude and strong work ethic, aligning with our values  Te Whiwhinga mahi | The opportunity We are looking for an exceptional person to join our team in the Tai Tonga Campus Student Hub.This is a full-time, 37.5 hours per week role.  The shift pattern for this position is: Tuesday: 12 pm-8 pmWednesday: 8 am -4 pmThursday: 8 am -4 pmFriday: 8 am -4 pmSaturday: 9 am -5 pm  The salary range for this role is $62,400 - $68,200 per annum, depending on experience and qualifications. For more information about the Hub Adviser role, please refer to the Position Description. Ngā āhuatanga kei a mātou | What we offerThe University of Auckland is New Zealand’s leading university and maintains significant computational, laboratory and analytic facilities. Auckland itself is frequently rated as one of the world’s most liveable cities.The University is committed to providing an excellent working environment through:Flexible employment practices (including working from home, flexible hours)Up to 6.75% company superannuation schemeA competitive salary with five weeks’ annual leaveIn addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare, and a number of other discounts on internal and external services.For more information, please visit Staff Benefits. Me pēhea te tuku tono | How to applyApplications must be submitted online, by the closing date of 26th May 2026 to be considered. Please include your cover letter and your CV highlighting how you meet the skills and experience required. Please note that we may close the role earlier if we find suitable candidates before the end date.Please reach out to the hiring team via [email protected] with any questions about the role. Please note we are happy to answer your questions, but we do not accept applications by email.    #LI-DNI