UC Online Enrolment Support

Job Description:

UC Online | Tuihono

Located in Ōtautahi | Christchurch, Aotearoa | New Zealand

• 4 weeks annual leave +5 days university holidays
• Generous superannuation provisions (up to 6.75% employer contribution)
• Fixed-Term until 31 October 2027 position, 37.5 hours per week

Kia hiwa rā, kia hiwa rā!
He hiahia, he pūkenga nōu ki te mahi a te UC Online Enrolment Support? Nāia te pōwhiri nā Te Whare Wānanga o Waitaha kia tono mai i te tūranga nei.

Āu Mahi | What You Will Do
As UC Online Enrolment Support, you will provide proactive advice and support to prospective learners considering study through UC Online | Tuihono. Guiding learners through the application and enrolment process, providing accurate information on programme options, admission requirements, and academic pathways while delivering an exceptional customer experience.

You will work collaboratively with teams across UC Online, faculties, marketing, and academic services to support learner engagement, improve enrolment outcomes, and contribute to outreach initiatives. Maintaining accurate records, manage enrolment processes, and identify opportunities to enhance the learner journey from initial enquiry through to enrolment.

Mōu | Who You Are
You will be a customer-focused professional with excellent communication skills and the ability to build positive relationships with prospective learners, colleagues, and stakeholders. You will also be able to demonstrate experience in:

• A minimum of 3 years’ customer facing experience, preferably in a similar role
• Experience managing competing priorities, maintaining accurate records, and working to deadlines
• Experience building effective relationships and collaborating with a range of internal and external stakeholders
• Ability to Interpreting and communicating policies, procedures, and complex information clearly and effectively
• Demonstrated experience using digital systems, databases, Microsoft Office, and CRM platforms to support administrative processes
• Experience of working with students in tertiary study is an advantage
• Knowledge of University regulations, interpretation and application of policies and procedures is an advantage
• An alignment with our organisation's values and culture, promoting a positive and inclusive work environment.

Mahi Ngātahi | Who You Will Work With
You will join UC Online | Tuihono and work alongside the UC Online Enrolment Advisor, Marketing Automation Specialist, Learner Experience team, faculty representatives, and wider marketing and academic teams. Together, you will support prospective learners and help create a seamless pathway into online study at UC.

Ngā Painga o UC | Why UC
At UC, being part of our team means more than just a job. We are committed to supporting our kaimahi | staff’s career and wellbeing with benefits designed to help our kaimahi grow and feel connected, supported and valued.

UC’s Benefits approach is shaped by Ngā Uara | Our Values Whanaungatanga, Tiakitanga, and Manaakitanga. They are designed to be relevant, support and inspire our people, they include:

• 4 weeks annual leave +5 days university holidays
• generous employer contribution to superannuation (up to 6.75%) (If over 9 month)
• flexible working arrangements
• professional development opportunities
• supportive working environment
• a wide range of retail discounts across shopping, entertainment and travel
• on-campus staff discounts
• living in revitalised Ōtautahi | Christchurch, Aotearoa New Zealand
• a unique working environment in a beautiful campus with access to UC facilities such as UC RecCentre and Staff Club at discounted rates plus onsite cafés and eateries, and more.

For more information, please visit us: https://www.canterbury.ac.nz/about-uc/work-at-uc/benefits-working-uc

For more information about Te Whare Wānanga o Waitaha | University of Canterbury, please visit https://www.canterbury.ac.nz/

The closing date for this position is: 1 September 2026 (midnight, NZ time)
Please note, applications will be reviewed as they are received, and interviews may take place before the close date.

Pēhea te tono mai | How You Apply

Applications for this position must be submitted via our careers website and should include a cover letter and resume.

Please note, we do not accept applications by email, however we are happy to answer your queries in relation to the application process, please forward these to [email protected]

You must have Aotearoa New Zealand or Australian citizenship/permanent residency or hold a valid NZ work visa to be considered for this role.

Please note, this is an onsite position.