Enrolment & Fees Advisor

Job Description:

Te Ratonga Ākonga | Student Operations

Located in Ōtautahi | Christchurch, Aotearoa | New Zealand

• 4 weeks annual leave +5 days university holidays
• Professional development opportunities
• Fixed term position (6 months)
• 37.5 hours per week
• Generous employer contribution to superannuation (up to 6.75%)

Kia hiwa rā, kia hiwa rā!
He hiahia, he pūkenga nōu ki te mahi a te Enrolment and Fees Advisor? Nāia te pōwhiri nā Te Whare Wānanga o Waitaha kia tono mai i te tūranga nei.

Āu Mahi | What You Will Do
As an Enrolment and Fees Advisor, you'll play an important role in supporting students throughout their UC journey, from application through to graduation. Working as part of a small, high-performing team, you'll spend much of your time processing enrolments, enrolment changes, fee assessments, and student account transactions, ensuring every transaction is completed accurately, efficiently, and in line with University regulations and external requirements. This is a front-facing, on-campus role where you'll support both domestic and international students, combining high-quality processing and administration with responsive, empathetic service.

You will:

• Process enrolments, changes to enrolment, fee calculations, fee adjustments, and refunds accurately and efficiently.
• Calculate and administer student fees in accordance with University regulations, policies, and key deadlines.
• Maintain accurate students records and ensure data integrity across University systems, while supporting reporting and compliance obligations for government agencies and other external stakeholds.
• Support both domestic and international students with enrolment-related enquiries.
• Build positive relationships and deliver service with professionalism, empathy, and manaakitanga.
• Investigate and resolve both enrolment and fee-related issues while ensuring appropriate compliance requirements are met.
• Contribute to a positive student experience and the smooth operation of UC’s enrolment services.

Mōu | Who You Are

You're a highly organised and detail-focused professional who enjoys working in a busy environment where accuracy, efficiency, and service all matter. This role will suit someone who takes pride in processing high volumes of work to a consistently high standard while maintaining a strong focus on the student experience. You understand that behind every enrolment transaction is a student, and you balance accuracy, productivity, and attention to detail with empathy, professionalism, and manaakitanga.

You will also be able to demonstrate experience in:

• Processing high volumes of work accurately and efficiently.
• Interpreting and applying complex regulations, policies and procedures, using sound judgement to make accurate decisions.
• Using databases, including systems such as JADE SMS, finance systems and D365 platforms.
• Calculating, managing, or administering financial transactions with a high degree of accuracy.
• Supporting domestic and international students, with knowledge of international student enrolment requirements and visa conditions being desirable.
• Providing accurate enrolment and fee information and guidance to students, staff and external stakeholders.
• Excellent communication and relationship-building skills, with a strong customer service focus and the ability to work empathetically and professionally with people form diverse backgrounds and cultures.
• Highly organised and detail-focused, with the ability to manage competing priorities, meet deadlines, navigate complex situations and contribute positively to a collaborative, high-performing team.
• An alignment with our organisation's values and culture, promoting a positive and inclusive work environment.

Mahi Ngātahi | Who You Will Work With

You will join a collaborative Student Operations team and work closely with ākonga, whānau, faculties and teams across UC. The team is committed to policy-driven, fair and consistent decision-making and providing practical support to students.

Ngā Painga o UC | Why UC
At UC, being part of our team means more than just a job. We are committed to supporting our kaimahi | staff’s career and wellbeing with benefits designed to help our kaimahi grow and feel connected, supported and valued.

UC’s Benefits approach is shaped by Ngā Uara | Our Values Whanaungatanga, Tiakitanga, and Manaakitanga. They are designed to be relevant, support and inspire our people, they include:

• 4 weeks annual leave +5 days university holidays
• generous employer contribution to superannuation (up to 6.75%)
• flexible working arrangement
• professional development opportunities
• supportive working environment
• a wide range of retail discounts across shopping, entertainment and travel
• on-campus staff discounts
• living in revitalised Ōtautahi | Christchurch, Aotearoa New Zealand
• a unique working environment in a beautiful campus with access to UC facilities such as UC RecCentre and Staff Club at discounted rates plus onsite cafés and eateries, and more.

For more information, please visit us: https://www.canterbury.ac.nz/about-uc/work-at-uc/benefits-working-uc

For more information about Te Whare Wānanga o Waitaha | University of Canterbury, please visit https://www.canterbury.ac.nz/

The closing date for this position is: August 30 2026 (midnight, NZ time)
Please note, applications will be reviewed as they are received, and interviews may take place before the close date.

Pēhea te tono mai | How You Apply

Applications for this position must be submitted via our careers website and should include a cover letter and resume.

Please note, we do not accept applications by email, however we are happy to answer your queries in relation to the application process, please forward these to [email protected]

You must have Aotearoa New Zealand or Australian citizenship/permanent residency or hold a valid NZ work visa to be considered for this role.

Please note, this is an onsite position.