Medical Receptionist / Administrator

Job Description:

Te Whare Hauora | Health Centre

Located in Ōtautahi | Christchurch, Aotearoa | New Zealand

• 5 weeks annual leave +5 days university holidays
• Professional development opportunities
• Generous superannuation provisions (up to 6.75% employer contribution)
• Permanent position
• 36 hours per week (0.96 FTE)

Kia hiwa rā, kia hiwa rā!
He hiahia, he pūkenga nōu ki te mahi a te Medical Receptionist / Administrator? Nāia te pōwhiri nā Te Whare Wānanga o Waitaha kia tono mai i te tūranga nei.

Āu Mahi | What You Will Do
Join our friendly and supportive Health Centre team, where you'll play a vital role in delivering an outstanding experience for students, staff, and visitors. As the first point of contact, you'll provide professional reception and administrative support while helping ensure the smooth day-to-day operation of our busy medical practice.

This is a varied role where no two days are the same. You'll coordinate patient appointments, manage enquiries, maintain accurate medical records, process financial and funding claims, and support the Practice Manager with a range of operational and administrative responsibilities. You'll also become a key user of our clinical systems, helping staff resolve technical issues and ensuring the Health Centre continues to deliver an efficient, high-quality service.

Mōu | Who You Are
You will have proven experience working in a busy healthcare or medical administration environment, where you've balanced exceptional customer service with accuracy, confidentiality, and strong organisational skills. You enjoy working in a fast-paced setting, take pride in providing excellent patient care, and can confidently manage competing priorities while maintaining attention to detail.

You will also be able to demonstrate experience in:

• Proven experience in a medical reception, healthcare administration or general practice environment.
• Proven experience using patient management or medical practice software (Medtech experience highly regarded).
• Proven experience processing financial transactions, claims, invoices or account reconciliations in a busy office environment.
• Demonstrated knowledge of the Health Information Privacy Code and maintaining confidential patient records.
• Proven experience managing high-volume enquiries, appointments and competing priorities while delivering exceptional customer service.
• Strong computer literacy across Microsoft Office and business systems, with the ability to quickly learn new technologies and act as a systems champion.
• An alignment with our organisation's values and culture, promoting a positive and inclusive work environment.

Mahi Ngātahi | Who You Will Work With
You'll become part of Te Whare Hauora | Health Centre, a dedicated multidisciplinary team committed to supporting the health and wellbeing of the University of Canterbury community. Working closely with reception staff, nurses, doctors, counsellors and the Practice Manager, you'll contribute to a collaborative environment where excellent patient care, teamwork and continuous improvement are at the heart of everything we do.

Ngā Painga o UC | Why UC
At UC, being part of our team means more than just a job. We are committed to supporting our kaimahi | staff’s career and wellbeing with benefits designed to help our kaimahi grow and feel connected, supported and valued.

UC’s Benefits approach is shaped by Ngā Uara | Our Values Whanaungatanga, Tiakitanga, and Manaakitanga. They are designed to be relevant, support and inspire our people, they include:

• 5 weeks annual leave +5 days university holidays
• UC Parental Leave (up to 9 weeks paid) + 26 weeks Government paid parental leave and onsite childcare facility
• generous employer contribution to superannuation (up to 6.75%)
• flexible working arrangements
• professional development and study opportunities
• supportive working environment
• a wide range of retail discounts across shopping, entertainment and travel
• on-campus staff discounts including UC RecCentre
• living in revitalised Ōtautahi | Christchurch, Aotearoa New Zealand
• a unique working environment in a beautiful campus with access to UC facilities such as UC RecCentre and Staff Club at discounted rates plus onsite cafés and eateries, and more.

For more information, please visit us: https://www.canterbury.ac.nz/about-uc/work-at-uc/benefits-working-uc

For more information about Te Whare Wānanga o Waitaha | University of Canterbury, please visit https://www.canterbury.ac.nz/

The closing date for this position is: 16 August 2026 (midnight, NZ time)
Please note, applications will be reviewed as they are received, and interviews may take place before the close date.

Pēhea te tono mai | How You Apply

Applications for this position must be submitted via our careers website and should include a cover letter and resume.

Please note, we do not accept applications by email, however we are happy to answer your queries in relation to the application process, please forward these to [email protected]

You must have Aotearoa New Zealand or Australian citizenship/permanent residency to be considered for this role.

Please note, this is an onsite position.