Lead Administrator - Student Administration
- University of Otago
- New Zealand
- Nov 11, 2026
Job Description:
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ACADEMIC DIVISION | TE WĀHANGA MATUA MĀTAURANGA
STUDENT ADMINISTRATION | WHAKARITENGA TAUIRA
About our team | Mō te tīma
We are a team of highly skilled professional staff who are part of the Academic Division and are responsible for delivering an outstanding student and staff experience through high quality, effective service delivery to all of the University’s internal and external customers.
Our specific focus is on the student experience felt by our students here at the University of Otago. We work to provide accurate and timely information, assistance and advice across activities such as University admission; programme admission; scholarship administration; course advice, assessment, academic record maintenance, academic progression (including prizes and awards) and graduation.
The role | Te mahi
As a Lead Administrator within our Student Administration team, you will play a crucial part in ensuring the smooth operation of Student Administration services; focused on the provision of timely, accurate, courteous and consistent advice, information and assistance across all activities within our unit.
You will work in partnership with key academic areas to provide and manage support activities across a variety of portfolios. You will play an important role in prioritising and setting workload as well as acting as an escalation point for complex and/or challenging enquiries. A key aspect of this role will be to ensure the continual improvement of administrative practices to optimise efficiency and quality.
For this appointment, we are particularly looking for someone who can bring the skills needed to support the successful delivery of the University's examinations portfolio. Initially, you will work closely with our Examinations team, helping to coordinate a complex, deadline-driven operation where accuracy, organisation and effective collaboration are critical.
Over time, the role may provide opportunities to work across other Student Administration portfolios, reflecting the breadth and variety of the work undertaken by the team.
The range of tasks for this role include:
• Providing a range of Student Administration activities, including overseeing prioritisation and workload setting.
• Undertaking operational activities and/or projects such as: streamlining processes to ensure efficiency across different aspects of your portfolios.
• Ensuring staff are informed and understand legislative obligations and privacy requirements.
A more thorough list of portfolio related activities can be found in the position description.
Your skills and experience | Kā pūkeka me kā wheako
Successful candidates will have:
• Exposure to work in a busy administration environment.
• A passion for customer service and delivering exceptional service to students.
• An ongoing commitment to positive outcomes for our staff and students.
• Previous supervisory experience or exposure to managing teams.
• Strong Microsoft office and PC skills (eVision a plus).
We are committed to on-going training and development in order to upskill successful candidates in areas that they desire more exposure to.
Further details | Pūroko
This is permanent, full time (37.5 hours) position, based in Ōtepoti, Dunedin.
There are three primary examination periods each year, in addition to several smaller examination sessions. Some after-hours work will be required to support examinations held in the evening and on Saturdays.
The appointment range for this role is $80,749 to $85,649. Top of range $100,776.
You must have the right to live and work in New Zealand to apply for this position.
For further information, please contact Kirsty Lewis via the contact details below.
Application | Tono
To submit your application (including CV and cover letter) please click the apply button. Applications quoting reference number 2601619 will close on 29 November 2026.
Applications may be reviewed as they are received. The University reserves the right to close this vacancy at any time.
Additional Information
Contact: Kirsty Lewis
Position details: Job Description
Further Information: Department Website
Create an email with a link to this vacancy: Create email
Location: About Dunedin
Te Whare Wānanga o Otāgo
The University of Otago is New Zealand’s first university and one of its finest.
It is a leader across all fields of academic...
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Job Description:
__________
ACADEMIC DIVISION | TE WĀHANGA MATUA MĀTAURANGA
STUDENT ADMINISTRATION | WHAKARITENGA TAUIRA
About our team | Mō te tīma
We are a team of highly skilled professional staff who are part of the Academic Division and are responsible for delivering an outstanding student and staff experience through high quality, effective service delivery to all of the University’s internal and external customers.
Our specific focus is on the student experience felt by our students here at the University of Otago. We work to provide accurate and timely information, assistance and advice across activities such as University admission; programme admission; scholarship administration; course advice, assessment, academic record maintenance, academic progression (including prizes and awards) and graduation.
The role | Te mahi
As a Lead Administrator within our Student Administration team, you will play a crucial part in ensuring the smooth operation of Student Administration services; focused on the provision of timely, accurate, courteous and consistent advice, information and assistance across all activities within our unit.
You will work in partnership with key academic areas to provide and manage support activities across a variety of portfolios. You will play an important role in prioritising and setting workload as well as acting as an escalation point for complex and/or challenging enquiries. A key aspect of this role will be to ensure the continual improvement of administrative practices to optimise efficiency and quality.
For this appointment, we are particularly looking for someone who can bring the skills needed to support the successful delivery of the University's examinations portfolio. Initially, you will work closely with our Examinations team, helping to coordinate a complex, deadline-driven operation where accuracy, organisation and effective collaboration are critical.
Over time, the role may provide opportunities to work across other Student Administration portfolios, reflecting the breadth and variety of the work undertaken by the team.
The range of tasks for this role include:
• Providing a range of Student Administration activities, including overseeing prioritisation and workload setting.
• Undertaking operational activities and/or projects such as: streamlining processes to ensure efficiency across different aspects of your portfolios.
• Ensuring staff are informed and understand legislative obligations and privacy requirements.
A more thorough list of portfolio related activities can be found in the position description.
Your skills and experience | Kā pūkeka me kā wheako
Successful candidates will have:
• Exposure to work in a busy administration environment.
• A passion for customer service and delivering exceptional service to students.
• An ongoing commitment to positive outcomes for our staff and students.
• Previous supervisory experience or exposure to managing teams.
• Strong Microsoft office and PC skills (eVision a plus).
We are committed to on-going training and development in order to upskill successful candidates in areas that they desire more exposure to.
Further details | Pūroko
This is permanent, full time (37.5 hours) position, based in Ōtepoti, Dunedin.
There are three primary examination periods each year, in addition to several smaller examination sessions. Some after-hours work will be required to support examinations held in the evening and on Saturdays.
The appointment range for this role is $80,749 to $85,649. Top of range $100,776.
You must have the right to live and work in New Zealand to apply for this position.
For further information, please contact Kirsty Lewis via the contact details below.
Application | Tono
To submit your application (including CV and cover letter) please click the apply button. Applications quoting reference number 2601619 will close on 29 November 2026.
Applications may be reviewed as they are received. The University reserves the right to close this vacancy at any time.
Additional Information
Contact: Kirsty Lewis
Position details: Job Description
Further Information: Department Website
Create an email with a link to this vacancy: Create email
Location: About Dunedin
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