Kaitohutohu Ākonga | Learner Advisor

Job Description:

Tumu Tuarua Akoranga | Deputy Vice-Chancellor Academic

Located in Ōtautahi | Christchurch, Aotearoa | New Zealand

• Professional development opportunities
• Fixed term position until 23 December 2027
• Between 30-37.5 hours per week (0.8-1 FTE)
• Generous employer contribution to superannuation (up to 6.75%)
• One evening shift each week, working until approximately 7:00–7:30 pm.

Kia hiwa rā, kia hiwa rā!
He hiahia, he pūkenga nōu ki te mahi a te UC Online Kaitohutohu Ākonga | Learner Advisor? Nāia te pōwhiri nā Te Whare Wānanga o Waitaha kia tono mai i te tūranga nei.

Āu Mahi | What You Will Do
As a Learner Advisor, you will be a trusted first point of contact for UC Online ākonga, providing holistic pastoral support, case management and practical academic guidance. You will build strong relationships, identify learners at risk, coordinate referrals, and help ākonga navigate enrolment, programme planning and study-related challenges so they can thrive and succeed.

Working collaboratively with facilitators, student services and the wider Learner Experience team, you will deliver culturally responsive advice, learner events and proactive support for Māori, Pacific and other priority learners.

Mōu | Who You Are

You will bring 3–4 years’ relevant experience in learner advising, student support or a similar role preferably in a tertiary environment. You will also bring:

• Demonstrated experience supporting priority groups and responding to diverse academic, social and cultural needs.
• Strong capability in academic advice, including programme planning, enrolment, course changes, withdrawals and related processes.
• Culturally responsive practice and an understanding of Māori and Pacific learner needs; competency in te reo Māori is an advantage.
• Excellent written and verbal communication, with the ability to provide clear, accurate and timely advice.
• Highly organised, able to manage multiple learner cases, competing priorities and deadlines with sound follow-through.
• Proven ability to build effective relationships and collaborate with facilitators, university services and external agencies.
• Working knowledge of privacy and confidentiality requirements, university policies and digital tools including Microsoft Office, student systems and Zoom.
• An alignment with our organisation's values and culture, promoting a positive and inclusive work environment.

Mahi Ngātahi | Who You Will Work With
You will work closely with the UC Online Programme Manager, Online Learner Experience Lead and course facilitators, as well as colleagues across enrolment, student services, faculties and specialist support teams. Together, you will provide coordinated, culturally responsive support that helps UC Online ākonga enrol, engage, progress and succeed.

Ngā Painga o UC | Why UC
At UC, being part of our team means more than just a job. We are committed to supporting our kaimahi | staff’s career and wellbeing with benefits designed to help our kaimahi grow and feel connected, supported and valued.

• 4 weeks annual leave +5 days university holidays
• generous employer contribution to superannuation (up to 6.75%)
• flexible working arrangement
• professional development opportunities
• supportive working environment
• a wide range of retail discounts across shopping, entertainment and travel
• on-campus staff discounts
• living in revitalised Ōtautahi | Christchurch, Aotearoa New Zealand
• a unique working environment in a beautiful campus with access to UC facilities such as UC RecCentre and Staff Club at discounted rates plus onsite cafés and eateries, and more.

For more benefits information, please visit us: https://www.canterbury.ac.nz/about-uc/work-at-uc/benefits-working-uc

For more information about Te Whare Wānanga o Waitaha | University of Canterbury, please visit https://www.canterbury.ac.nz/

The closing date for this position is: 24 November 2026 (midnight, NZ time)
Please note, applications will be reviewed as they are received, and interviews may take place before the close date.

Pēhea te tono mai | How You Apply

Applications for this position must be submitted via our careers website and should include a cover letter and CV.

Please note, we do not accept applications by email, however we are happy to answer your queries in relation to the application process, please forward these to [email protected]

You must have Aotearoa New Zealand or Australian citizenship/permanent residency or hold a valid NZ work visa to be considered for this role.

Please note, this is an onsite position.