Product Lead - D365

Job Description:

Te Ratonga Tautoko Hangarau | Digital Services
Located in Ōtautahi | Christchurch, Aotearoa | New Zealand

• Permanent position, 37.5 hours per week
• Generous employer contribution to superannuation (up to 6.75%)

Āu Mahi | What You Will Do

The University of Canterbury is looking for an experienced Product Lead for CRM (Dynamics 365) to help shape and improve this platform to support our university community. This is a highly collaborative, hands-on role at the heart of D365 delivery bringing together users, delivery teams, managers, and internal and external stakeholders to ensure priorities are clear, backlogs are ready, and improvements deliver genuine value.

As a Product Lead you will:

• Champion D365 and clearly communicate its purpose, features, benefits, and future direction.
• Build a strong understanding of users, translating their needs into clear requirements, user stories, and acceptance criteria.
• Curate and maintain a well-structured, prioritised, and delivery-ready product backlog.
• Facilitate backlog refinement, planning, stand-ups, retrospectives, workshops, and other agile delivery activities.
• Connect the delivery team, business stakeholders, Digital teams, Digital Managers and external vendors, creating alignment around priorities, timelines, risks, and outcomes.
• Track delivery progress, identify blockers, and help teams respond constructively to changing priorities.
• Use user feedback, behavioural data, and product performance measures to identify opportunities for improvement.
• Support product adoption, helping users navigate change and realise the benefits of D365.
• Contribute to communities of practice and the continuous improvement of product and delivery approaches.

Mōu | Who You Are

You are an organised and influential product practitioner who combines analytical thinking with excellent communication and relationship-building skills. You have a proven track record of delivering complex D365 projects within a broader digital ecosystem, which includes upstream and downstream integrations. You have a good working knowledge of D365 itself, but also an understanding of the university’s student management system.

You will have/be able to demonstrate:

• At least five years’ experience working with D365 directly.
• At least five years’ product ownership, product delivery, or digital service coordination.
• Strong practical experience with agile approaches such as Scrum or Kanban, along with backlog management.
• The ability to break down business requirements into well-structured user needs and testable acceptance criteria.
• The ability to translate data requirements into actionable tasks for Digital teams (Integration Engineering).
• Experience coordinating delivery across multidisciplinary teams and diverse stakeholder groups.
• Familiarity with user research, product analytics, iterative development, and evidence-informed decision-making.
• Strong facilitation, problem-solving, prioritisation, and planning skills.
• The ability to anticipate and respond to shifting priorities, demands, and timelines.
• A relevant bachelor’s degree in design, information technology, business, marketing, or a related field.
• An alignment with our organisation's values and culture, promoting a positive and inclusive work environment.

Mahi Ngātahi | Who You Will Work With

Building world-class digital capability is crucial to the University of Canterbury's ongoing success. Digital Services is a large team, striving to provide a modern dynamic foundation from which the University (UC) can explore new business models and ways of working. Digital will transform how we work, behave, and the expectations of the communities we service.

Ngā Painga o UC | Why UC

We offer a range of benefits, for more information, please visit us: https://www.canterbury.ac.nz/about-uc/work-at-uc/benefits-working-uc .

For more information about Te Whare Wānanga o Waitaha | University of Canterbury, please visit https://www.canterbury.ac.nz/ )

The closing date for this position is: 17 November 2027 (midnight, NZ time)
Please note, interviews will take place after the close date.

Pēhea te tono mai | How You Apply

Applications for this position must be submitted via our careers website and should include a cover letter and CV.

Please note, we do not accept applications by email, however we are happy to answer your queries in relation to the application process, please forward these to [email protected]

You must have Aotearoa New Zealand or Australian citizenship/permanent residency to be considered for this role.

Please note, this is an onsite position.

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