Customer Experience Representative

Job Description:

UC RecCentre
Te Whare Wānanga o Waitaha | University of Canterbury
Located in Ōtautahi | Christchurch, Aotearoa | New Zealand

• Up to 3 permanent part-time positions available
• Generous annual leave provisions and professional development opportunities
• Salary, $55,880 – $64,628 p.a. pro-rata, based on skills and experience

We have three permanent part-time shift patterns available:

• Group A: 20 hours a week | Monday 12pm–4pm; Tuesday–Friday 9:30am–1:30pm
• Group B: 20.5 hours a week |Tuesday & Wednesday 12pm–4pm; Friday 3:15pm–7:15pm; Saturday & Sunday 8:45am–1pm
• Group C: 17 hours a week |Friday 12pm–9pm; Saturday & Sunday 12:45pm–5pm

Kia hiwa rā, kia hiwa rā!
He hiahia, he pūkenga nōu ki te mahi a te Customer Experience Representative? Nāia te pōwhiri nā Te Whare Wānanga o Waitaha kia tono mai i te tūranga nei.

Āu Mahi | What You Will Do
As a Customer Experience Representative, you will be the welcoming face of the UC RecCentre, delivering exceptional service to students, staff, and the wider community. This is a hands-on, people-focused role within a thriving student environment, where our primary focus is supporting the health and wellbeing of our students through positive, engaging experiences.

You will:

• Provide a professional and friendly front-of-house experience, acting as the first point of contact for all visitors
• Manage reception operations including check-ins, ID verification, bookings, and enquiries (in person, phone, and email)
• Support facility operations by issuing equipment, managing locker hire, and maintaining safe and tidy spaces (including gym floor upkeep)
• Process memberships, retail sales, and payments accurately, while providing clear information on services and options
• Maintain and update membership and booking systems, ensuring records are accurate and up to date
• Provide general administrative support including data entry, filing, stock management, and coordination of basic office needs
• Contribute to a positive, safe, and inclusive environment aligned with UC’s values and commitment to wellbeing

Mōu | Who You Are
You are energetic, approachable, and thrive in a customer-facing environment. You enjoy being part of a team, take pride in maintaining high standards, and are confident managing a variety of tasks in a busy setting.You will bring:

• 1–2 years’ experience in a reception, customer service, or administrative role (sport/recreation environment advantageous)
• A strong customer focus with excellent communication and interpersonal skills
• Proven ability to multitask and prioritise in a fast-paced environment
• Sound problem-solving skills and a high level of attention to detail
• Confidence using computer systems, databases, and standard office tools
• A proactive attitude and willingness to support both front-of-house and operational tasks (including light cleaning and facility upkeep)
• An understanding of, or willingness to engage with, Te Ao Māori, tikanga, and te reo Māori
• Alignment with UC’s values of manaakitanga, whanaungatanga, and tiakitanga

Mahi Ngātahi | Who You Will Work With
You will work as part of the UC Recreation and Sport team, collaborating closely with colleagues to deliver a high-quality experience for all RecCentre users. You will engage daily with students, staff, members, and visitors, contributing to a vibrant and inclusive campus environment.

Ngā Painga o UC | Why UC
At UC, being part of our team means more than just a job. We are committed to supporting our kaimahi | staff’s career and wellbeing with benefits designed to help our kaimahi grow and feel connected, supported and valued.

UC’s Benefits approach is shaped by Ngā Uara | Our Values Whanaungatanga, Tiakitanga, and Manaakitanga. They are designed to be relevant, support and inspire our people, they include:

• 5 weeks annual leave +5 days university holidays
• UC Parental Leave (up to 9 weeks paid) + 26 weeks Government paid parental leave and onsite childcare facility
• generous employer contribution to superannuation (up to 6.75%)
• flexible working arrangements
• professional development and study opportunities
• supportive working environment
• a wide range of retail discounts across shopping, entertainment and travel
• on-campus staff discounts including UC RecCentre
• living in revitalised Ōtautahi | Christchurch, Aotearoa New Zealand
• a unique working environment in a beautiful campus with access to UC facilities such as UC RecCentre and Staff Club at discounted rates plus onsite cafés and eateries, and more.

For more information, please visit us: https://www.canterbury.ac.nz/about-uc/work-at-uc/benefits-working-uc

For more information about Te Whare Wānanga o Waitaha | University of Canterbury, please visit https://www.canterbury.ac.nz/

The closing date for this position is: 8 November 2026 (midnight, NZ time)
Please note applications will be reviewed after the close date.

Pēhea te tono mai | How You Apply

Applications for this position must be submitted via our careers website and should include a cover letter and resume.

Please note, we do not accept applications by email, however we are happy to answer your queries in relation to the application process, please forward these to [email protected]

You must have Aotearoa New Zealand or Australian citizenship/permanent residency to be considered for this role.

Please note, this is an onsite position.