Kaiārahi Eke Panuku Matua | Senior Student Success Adviser
- Victoria University of Wellington
- New Zealand
- Oct 20, 2026
Job Description:
- Are you agile, adaptive, open and honest in connecting with people and ideas?
- Do you have a tertiary degree or comparable professional experience in a similar role?
- Have you got a good understanding of Te Tiriti o Waitangi and its application in an educational context?
Kōrero mō te tūranga - About the role
Te Herenga Waka - Victoria University of Wellington is currently recruiting a Kaiārahi Eke Panuku Matua - Senior Student Success Adviser to join Tītoko - Student Success team on a permanent, full-time basis.
The Kaiārahi Eke Panuku Matua - Senior Student Success Adviser (SSSA) is a subject matter expert and responsible for providing high-quality, efficient, accurate, appropriate, and timely student holistic advice and administration support within the framework of the University’s academic policies, regulations, and operating procedures.
The Kaiārahi Eke Panuku Matua - Senior Student Success Adviser also provides guidance on initiatives and proposals, focusing on their potential impact on students.
Ō pūmanawa - About you
The ideal candidate will:
- Be comfortable with iterative and constant change.
- Remain constructive, committed, and tenacious even in the face of setbacks.
- Work collaboratively on initiatives and work with people, across teams and functions within Tītoko and across the wider University to achieve a shared outcome and enhance the student end-to-end experience.
- Contribute to team delivery with energy and enthusiasm while assisting those who need support when things get busy.
- Be courageous by speaking up and asking questions to achieve the right outcome.
- Be prepared to respectfully challenge how things are done to improve the student experience.
- Encourage curiosity through innovation and learning.
- Embrace new perspectives and knowledge to keep relevant and future focused.
- Understand what matters to our students by seeing things from their perspective and recognising what matters to them, tailoring advice, referrals, support, and outcomes that reflect their individual and holistic experience with the University.
- Take pride in delivering a great service to our students recognising the diversity of our student population.
- Embrace the use of the University’s technology to provide accurate, consistent, and
meaningful data to enable evidence-based decision making.
Key requirements:
- Tertiary degree, and/or comparable professional experience in a similar role.
- Demonstrated client centered approach and service delivery skills.
- Proven ability to proactively navigate and manage issues to a successful resolution.
- Highly developed communication skills, with the ability to express complex matters in an accurate and concise form, both orally and in writing.
- Sound understanding of academic statutes and student academic processes.
- Ability to work effectively in a team situation and coach/mentor/train less experienced
team members. - A good understanding of Te Tiriti o Waitangi and its application in an educational context.
Role Description: Click here to see further information, including salary details.
If this link is not available, click 'apply' to view this on the University careers page.
Close date for vacancy: 30 October 2026.
Contact details for vacancy: If you have any questions regarding this role, please get in touch with Tracey Wharakura, Manager, Student Success ([email protected]).
How to apply: Please ensure you are applying for this role directly on our career's page and not via email. When applying for this position, candidates must submit supporting documents along with their resume, such as a cover letter.
We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications will be reviewed as they are received, and we may progress with suitable applicants prior to the application closing date. Applications from recruitment agencies are not accepted.
About Us
Mō Te Herenga Waka - About Our University
Te Herenga Waka - Victoria University of Wellington is renowned for its high-quality research and exceptional teaching. We attract people from around the world. Our university campus spans Te Whanganui-a-Tara Wellington - the creative, scientific and political centre of Aotearoa New Zealand - and our students thrive on the connections we have made here.
Explore the many benefits of working at Te Herenga Waka - Victoria University of Wellington. Find out where you fit in our strategic direction and learn more about our research expertise.
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Job Description:
- Are you agile, adaptive, open and honest in connecting with people and ideas?
- Do you have a tertiary degree or comparable professional experience in a similar role?
- Have you got a good understanding of Te Tiriti o Waitangi and its application in an educational context?
Kōrero mō te tūranga - About the role
Te Herenga Waka - Victoria University of Wellington is currently recruiting a Kaiārahi Eke Panuku Matua - Senior Student Success Adviser to join Tītoko - Student Success team on a permanent, full-time basis.
The Kaiārahi Eke Panuku Matua - Senior Student Success Adviser (SSSA) is a subject matter expert and responsible for providing high-quality, efficient, accurate, appropriate, and timely student holistic advice and administration support within the framework of the University’s academic policies, regulations, and operating procedures.
The Kaiārahi Eke Panuku Matua - Senior Student Success Adviser also provides guidance on initiatives and proposals, focusing on their potential impact on students.
Ō pūmanawa - About you
The ideal candidate will:
- Be comfortable with iterative and constant change.
- Remain constructive, committed, and tenacious even in the face of setbacks.
- Work collaboratively on initiatives and work with people, across teams and functions within Tītoko and across the wider University to achieve a shared outcome and enhance the student end-to-end experience.
- Contribute to team delivery with energy and enthusiasm while assisting those who need support when things get busy.
- Be courageous by speaking up and asking questions to achieve the right outcome.
- Be prepared to respectfully challenge how things are done to improve the student experience.
- Encourage curiosity through innovation and learning.
- Embrace new perspectives and knowledge to keep relevant and future focused.
- Understand what matters to our students by seeing things from their perspective and recognising what matters to them, tailoring advice, referrals, support, and outcomes that reflect their individual and holistic experience with the University.
- Take pride in delivering a great service to our students recognising the diversity of our student population.
- Embrace the use of the University’s technology to provide accurate, consistent, and
meaningful data to enable evidence-based decision making.
Key requirements:
- Tertiary degree, and/or comparable professional experience in a similar role.
- Demonstrated client centered approach and service delivery skills.
- Proven ability to proactively navigate and manage issues to a successful resolution.
- Highly developed communication skills, with the ability to express complex matters in an accurate and concise form, both orally and in writing.
- Sound understanding of academic statutes and student academic processes.
- Ability to work effectively in a team situation and coach/mentor/train less experienced
team members. - A good understanding of Te Tiriti o Waitangi and its application in an educational context.
Role Description: Click here to see further information, including salary details.
If this link is not available, click 'apply' to view this on the University careers page.
Close date for vacancy: 30 October 2026.
Contact details for vacancy: If you have any questions regarding this role, please get in touch with Tracey Wharakura, Manager, Student Success ([email protected]).
How to apply: Please ensure you are applying for this role directly on our career's page and not via email. When applying for this position, candidates must submit supporting documents along with their resume, such as a cover letter.
We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications will be reviewed as they are received, and we may progress with suitable applicants prior to the application closing date. Applications from recruitment agencies are not accepted.
About Us
Mō Te Herenga Waka - About Our University
Te Herenga Waka - Victoria University of Wellington is renowned for its high-quality research and exceptional teaching. We attract people from around the world. Our university campus spans Te Whanganui-a-Tara Wellington - the creative, scientific and political centre of Aotearoa New Zealand - and our students thrive on the connections we have made here.
Explore the many benefits of working at Te Herenga Waka - Victoria University of Wellington. Find out where you fit in our strategic direction and learn more about our research expertise.
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