Senior Hub Assistant

Mō tō mātou rōpū | About the team 

The Student Hubs team is the physical gateway to Waipapa Taumata Rau | The University of Auckland. We provide a welcoming, friendly, and mana-enhancing service for future and current students across their student journey.  

At Student Hubs, our work is guided by the following values that reflect our commitment to collaboration, leadership, learning and community: 

• Mana Enhancing: We’re a place for uplifting interaction 

• Service Excellence: We’re professional, accurate and responsive 

• Manaakitanga: We listen, respect, understand and care 

• Whanaungatanga: We connect, partner and strengthen relationships 

• Kaitiakitanga: We guide, support and see things through. 

We deliver a wide range of services to support students on their journey at Waipapa Taumata Rau | University of Auckland. Our primary function is to deliver high quality in-person and online services that support students holistically. Our services include:  

• Guidance and advice on being a student,  

• Navigation of the University systems, spaces and processes,  

• Information about study options,  

• Support with applications and enrolments,  

• Library & Student IT services.  

Our Senior Hub Assistants provide a high standard of customer service, assistance and advice across a wide range of enquiries, helping current and prospective students to successfully navigate aspects of their student journey at the University of Auckland.  They operate in a front-facing role as the first point of contact for services and provide supervisory support to Hub Assistants.

He kōrero mōu | About you  

We are looking for a highly motivated individual to join our team of Senior Hub Assistants at the Grafton Student Hub who:  

• Are collaborative team players who build positive relationships and contribute to a supportive team environment  
• Take a proactive approach and work effectively both independently and with others 
• Demonstrate reliability and a strong, positive work ethic aligned with our values  
• Show empathy and genuine care in supporting tauira | students and colleagues  
• Thrive in fast-paced, dynamic environments and adapt to changing needs  
• Bring a positive, energetic approach to engaging with tauira | students in a high-volume, complex work setting 
• Comfortable stepping in to guide and support the team when needed
• Ready to help coordinate tasks to keep operations running smoothly

Te Whiwhinga mahi | The opportunity

We currently have one vacancy as outlined below. This is a permanent role, with a salary range of $56,400 - $64,700 depending on skills and experience.

Grafton Campus Student Hub – full-time Senior Hub Assistant

Shift pattern: Monday, Tuesday, Wednesday 2pm to 10pm, Saturday and Sunday 9am to 5pm

Total hours: 37.5

For more detailed information, please refer to the Position Description.

Ngā āhuatanga kei a mātou | What we offer 

The University of Auckland is New Zealand’s leading university and maintains significant computational, laboratory and analytic facilities. Auckland itself is frequently rated as one of the world’s most liveable cities.  

The University is committed to providing an excellent working environment through: 

• Flexible employment practices (including working from home, flexible hours) 

• Up to 6.75% company superannuation scheme 

• A competitive salary with five weeks’ annual leave 

In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare, and a number of other discounts on internal and external services.  

Me pēhea te tuku tono | How to apply 

Applications must be submitted online by the closing date of 27 October 2026 to be considered. Please include your cover letter and CV highlighting how you meet the skills and experience required. Please note that we may close the job advertisement earlier if we find suitable candidates before the end date.  

Cover Letter: As we do not use AI for screening or psychometric testing, we will be using your cover letter to assist us in longlisting, so we encourage you to be as authentic as possible and be mindful when using AI. 

Phone Screening: To assist us with shortlisting for interviews, we may be giving you a quick call. If you receive our call during an inconvenient time, please let us know and we will be happy to call you back.

Interviews: We will be conducting interviews on 28 October. You will need to be available on this day to be considered for these positions.

As we are working within a short recruitment timeframe, we recommend having your references ready early in the process. 

The start date will be Monday 16 November and there will be a two-week, full time-time (Monday to Friday) training and induction programme that will be based primarily at the City Campus.   

Please reach out to the hiring team via [email protected] with any questions about the role. Please note we are happy to answer your questions, but we do not accept applications by email. 

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz