Senior Future Student Coordinator

Job Description:

Te Rōpū Pāpori | Engagement
Located in Ōtautahi | Christchurch, Aotearoa | New Zealand

• Permanent position, 37.5 hours per week
• $95,784 - $116,911p.a.
• 5 weeks annual leave + 5 days university holidays
• Generous employer contribution to superannuation (up to 6.75%)

This is a varied senior operational role for an accomplished administration leader who can organise people, processes and information to help UC deliver an excellent experience for future students in Aotearoa New Zealand and around the world.

Āu Mahi | What You Will Do

You will provide day-to-day leadership of the Future Students coordination function and line-manage three Future Students Coordinators. You will bring structure, pace and consistency to a broad portfolio of operational administration supporting student recruitment, conversion and engagement, including international recruitment activity.

You will be part of the Future Students leadership team, working alongside peer leaders in a collaborative structure. This role combines people leadership with hands-on operational expertise:

• Lead the daily coordination function, allocating and prioritising work across the team to meet changing demands, deadlines and service expectations.
• Oversee a varied programme of operational administration spanning recruitment activities, conversion, CRM, communications, events, visits and stakeholder engagement.
• Ensure processes are policy-driven, well documented and applied consistently, with appropriate controls, records, escalation pathways and attention to risk.
• Maintain service continuity and quality through clear workflows, cross-training, shared coverage and practical performance standards.
• Coordinate operational support for international recruitment, including education agent agreements and commissions, partner records, communications and programme administration.
• Support prospective-student enquiry, conversion and engagement activity, including shared inboxes, campaigns, offer-acceptance initiatives and outsourced services.
• Coach and develop coordinators, create role clarity, monitor capability and provide constructive guidance on complex or high-priority work.
• Use data, reporting and frontline insight to identify problems, improve customer experience and introduce more efficient, innovative ways of working.

Mōu | Who You Are

You are a highly organised and adaptable senior administration or operations professional who enjoys making complex services work well. Detailed and policy-minded, you can move confidently between people leadership, workflow management and hands-on delivery. You bring ideas for improvement, but also the discipline to implement them effectively.

You will be able to demonstrate experience in:

• At least five years’ senior experience in administration, operational coordination, student recruitment, customer service, relationship management, marketing, communications or a related field.
• Managing or leading people, including allocating work, balancing capacity, setting expectations, coaching performance and building team capability.
• Applying high-level administrative and coordination skills across multiple operational functions, projects or workstreams simultaneously.
• Working within policies, procedures and regulatory requirements while maintaining accurate records, documentation, data quality and operational controls.
• Identifying process improvements and introducing practical innovations, efficiencies, automation or better ways of delivering services.
• Using CRM systems, databases, digital communication tools and Microsoft Office applications to support workflows, reporting and decision-making.
• Supporting student recruitment or international education operations, including prospective-student communications, conversion activity, agent processes or stakeholder programmes.
• Building trusted relationships and communicating clearly with colleagues, students, agents, partners and other internal and external stakeholders.
• An alignment with our organisation's values and culture, promoting a positive and inclusive work environment.

Mahi Ngātahi | Who You Will Work With

Future Students includes domestic student recruitment and international student recruitment. Together the team successfully builds the profile and reputation of UC as an outstanding, world-class learning environment that supports the pursuit of excellence, attracts a diversity of talent and investment and continuously reinforces the value of UC qualifications and experience. For more information about our team, please visit us here.

Ngā Painga o UC | Why UC

At UC, being part of our team means more than just a job. We are committed to supporting our kaimahi | staff’s career and wellbeing with benefits designed to help our kaimahi grow and feel connected, supported and valued.

• 5 weeks annual leave + 5 days university holidays
• generous employer contribution to superannuation (up to 6.75%)
• flexible working arrangements
• professional development opportunities
• supportive working environment
• a wide range of retail discounts across shopping, entertainment and travel
• on-campus staff discounts
• living in revitalised Ōtautahi | Christchurch, Aotearoa New Zealand
• a unique working environment on a beautiful campus, with access to UC facilities such as the UC RecCentre and Staff Club at discounted rates, plus onsite cafés and eateries.

For more information, please visit us: https://www.canterbury.ac.nz/about-uc/work-at-uc/benefits-working-uc

For more information about Te Whare Wānanga o Waitaha | University of Canterbury, please visit https://www.canterbury.ac.nz/

The closing date for this position is: Friday16 October 2026 (midnight, NZ time)
Please note, applications will be reviewed as they are received, and interviews may take place before the close date.

Pēhea te tono mai | How You Apply

Applications for this position must be submitted via our careers website and should include a cover letter and resume.

Please note, we do not accept applications by email. However, we are happy to answer queries about the application process; please forward these to [email protected].

You must have Aotearoa New Zealand or Australian citizenship/permanent residency, or hold a valid New Zealand work visa, to be considered for this role.

Please note, this role is based in Ōtautahi Christchurch.