Kaiārahi Pokapū Tauira | Student Service Centre Adviser
- Victoria University of Wellington
- New Zealand
- Sep 25, 2026
Job Description:
- Do you thrive in a fast-paced, customer-focused environment?
- Are you a quick learner who can confidently navigate new systems and processes?
- Have you built strong relationships while working collaboratively across teams to resolve issues?
Kōrero mō te tūranga - About the role
Te Herenga Waka - Victoria University of Wellington is currently recruiting for Kaiārahi Pokapū Tauira - Student Service Centre Advisers to join our Student Service Centre on a fixed-term, full-time basis. The positions of varying lengths are to give support to the permanent team during our peak time of November to March.
Our Kaiārahi Pokapū Tauira - Student Service Centre Advisers are responsible for delivering efficient, accurate and timely support to a wide range of customers including students, prospective students, whanau, staff, visitors and members of the public. The Kaiārahi Pokapū Tauira - Student Service Centre Advisers work collaboratively and proactively to provide the best possible support and service.
Key responsibilities:
- Provide high-quality advice and support on all general enquiries through a range of channels, including face-to-face, phone, and email.
- Maintain a high level of knowledge and understanding of the University’s services, systems and processes to support exceptional customer service.
- Accurately record interactions and maintain student records as required.
- Work closely with team members and other departments to resolve complex issues.
- Ensure follow up and ownership of allocated cases to ensure the best customer outcomes.
Ō pūmanawa - About you
The ideal candidate will have previous experience in a customer service role.
Key requirements:
- Demonstrated experience of quickly absorbing and applying new information, systems, and processes.
- Excellent communication skills with the ability to express complex information in an accurate and concise form for a variety of audiences.
- Highly organised and demonstrate an ability to work efficiently and collaboratively while maintaining an eye for detail and continuous improvement.
- Ability to remain calm under pressure and resilience in handling high volumes of work.
- A self-starter with a positive approach to work and a passion for people and continuous learning.
- Proficient computer skills.
Role Description: Click here to see further information, including salary details.
If this link is not available, click 'apply' to view this on the University career's page.
Close Date for Vacancy: 15 October 2026.
Contact Details for Vacancy: If you have any questions regarding this role, please get in touch with Sarah Davies ([email protected]).
How to apply: Please ensure you are applying for this role directly on our careers page and not via email. Candidates must submit supporting documents along with their resume, such as a cover letter.
About Us
Mō Te Herenga Waka - About Our University
Te Herenga Waka - Victoria University of Wellington is renowned for its high-quality research and exceptional teaching. We attract people from around the world. Our university campus spans Te Whanganui-a-Tara Wellington - the creative, scientific and political centre of Aotearoa New Zealand - and our students thrive on the connections we have made here.
Explore the many benefits of working at Te Herenga Waka - Victoria University of Wellington. Find out where you fit in our strategic direction and learn more about our research expertise.
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Job Description:
- Do you thrive in a fast-paced, customer-focused environment?
- Are you a quick learner who can confidently navigate new systems and processes?
- Have you built strong relationships while working collaboratively across teams to resolve issues?
Kōrero mō te tūranga - About the role
Te Herenga Waka - Victoria University of Wellington is currently recruiting for Kaiārahi Pokapū Tauira - Student Service Centre Advisers to join our Student Service Centre on a fixed-term, full-time basis. The positions of varying lengths are to give support to the permanent team during our peak time of November to March.
Our Kaiārahi Pokapū Tauira - Student Service Centre Advisers are responsible for delivering efficient, accurate and timely support to a wide range of customers including students, prospective students, whanau, staff, visitors and members of the public. The Kaiārahi Pokapū Tauira - Student Service Centre Advisers work collaboratively and proactively to provide the best possible support and service.
Key responsibilities:
- Provide high-quality advice and support on all general enquiries through a range of channels, including face-to-face, phone, and email.
- Maintain a high level of knowledge and understanding of the University’s services, systems and processes to support exceptional customer service.
- Accurately record interactions and maintain student records as required.
- Work closely with team members and other departments to resolve complex issues.
- Ensure follow up and ownership of allocated cases to ensure the best customer outcomes.
Ō pūmanawa - About you
The ideal candidate will have previous experience in a customer service role.
Key requirements:
- Demonstrated experience of quickly absorbing and applying new information, systems, and processes.
- Excellent communication skills with the ability to express complex information in an accurate and concise form for a variety of audiences.
- Highly organised and demonstrate an ability to work efficiently and collaboratively while maintaining an eye for detail and continuous improvement.
- Ability to remain calm under pressure and resilience in handling high volumes of work.
- A self-starter with a positive approach to work and a passion for people and continuous learning.
- Proficient computer skills.
Role Description: Click here to see further information, including salary details.
If this link is not available, click 'apply' to view this on the University career's page.
Close Date for Vacancy: 15 October 2026.
Contact Details for Vacancy: If you have any questions regarding this role, please get in touch with Sarah Davies ([email protected]).
How to apply: Please ensure you are applying for this role directly on our careers page and not via email. Candidates must submit supporting documents along with their resume, such as a cover letter.
About Us
Mō Te Herenga Waka - About Our University
Te Herenga Waka - Victoria University of Wellington is renowned for its high-quality research and exceptional teaching. We attract people from around the world. Our university campus spans Te Whanganui-a-Tara Wellington - the creative, scientific and political centre of Aotearoa New Zealand - and our students thrive on the connections we have made here.
Explore the many benefits of working at Te Herenga Waka - Victoria University of Wellington. Find out where you fit in our strategic direction and learn more about our research expertise.
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