Student Hub Assistant

Mō tō mātou rōpū | About the team

The Student Hubs team is the physical gateway to the Waipapa Taumata Rau | University of Auckland. We provide a welcoming, friendly, and mana-enhancing service for future and current students across their student journey. 

At Student Hubs, our work is guided by the following values that reflect our commitment to collaboration, leadership, learning and community:

• Mana Enhancing: We’re a place for uplifting interaction
• Service Excellence: We’re professional, accurate and responsive
• Manaakitanga: We listen, respect, understand and care
• Whanaungatanga: We connect, partner and strengthen relationships
• Kaitiakitanga: We guide, support and see things through

We deliver a wide range of services to support students on their journey at Waipapa Taumata Rau | University of Auckland. Our primary function is to deliver high-quality in-person and online services that support students holistically. Our services include: 

• guidance and advice on being a student 
• navigating the University systems, spaces and processes 
• exploring study options 
• application and enrolment support 
• Library & Student IT services 

Our recruitment Process

As we do not use AI for screening or psychometric testing, we will be using your cover letter to assist us in longlisting, so we encourage you to be as authentic as possible and be mindful when using AI.

Phone Screening: To assist us with shortlisting for interviews, we may be giving you a quick call. If you receive our call during an inconvenient time, please let us know and we will be happy to call you back.

Group & Individual Interviews: The interviews for these positions will consist of Group and Individual Interviews. They will be conducted on the same day, either on Tuesday 6 October (9 am to 12 pm) or Wednesday 7 October (9am to 12 pm). You need to be available on either of these interview dates and attend both parts of the interview.

As we are working within a short recruitment timeframe, we recommend having your references ready early in the process.

The start date for all roles will be Monday, 9 November, and there will be a two-week, full-time training and induction programme that will be based primarily at the City Campus.  

He kōrero mōu | About you 

We are looking for highly motivated individuals to join our team of Student Hub Assistants who:

• Are collaborative team players who build positive relationships and contribute to a supportive team environment
• Take a proactive approach and work effectively both independently and with others
• Demonstrate reliability and a strong, positive work ethic aligned with our values
• Show empathy and genuine care in supporting tauira | students and colleagues
• Thrive in fast-paced, dynamic environments and adapt to changing needs
• Bring a positive, energetic approach to engaging with tauira | students in a high-volume, complex work setting

Work Patterns:

Location: City

Full Time, 37.5 hours per week - Saturday and Sunday 9am–5pm and Monday - Wednesday 8am–4pm - Fixed term - from 9 Nov 2026 – 1 Sep 2027

Part Time, 24 hours per week - Thursday 2pm–10pm, Friday, Saturday and Sunday 2pm–8pm Start date - 9 Nov 2026 - Permanent

Full Time, 37.5 hours per week - Monday - Friday 12pm–8pm - Fixed term - 9 Nov 2026 – 28 Mar 2027

Full Time, 37.5 hours per week - Monday - Friday 10am–6pm - Fixed term - 9 Nov 2026 – 28 Mar 2027

Full Time, 37.5 hours per week - Monday - Friday 11am–7pm - Fixed term - 9 Nov 2026 – 28 Mar 2027

Part Time, 20 hours per week - Monday - Friday 10am–2pm  - Fixed term -.9 Nov 2026 – 28 Mar 2027

Location: Grafton

Part Time, 20 hours per week - Monday- Friday 10am–2pm - Fixed Term -.09 Nov 2026 – 28 Mar 2027

We also have a number of casual roles available.

The salary range is $55,600-$57,000 per annum (pro-rated for part-time positions), depending on experience and qualifications.

We will also be recruiting for casual staff to support our peak periods across all our Student Hub sites, so if you are a current University of Auckland student, this may be a great opportunity for you.

For more detailed information on the role responsibilities and requirements, please review this Position Description.

Ngā āhuatanga kei a mātou | What we offer

The University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities. 

The University is committed to providing an excellent working environment through the following:

• Flexible employment practices (including working from home and flexible hours)
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks' annual leave

In addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services. 

For more information, please visit Staff Benefits.

Me pēhea te tuku tono | How to apply

If you are strong team player who is excited about working with people and passionate about leading, then we want to hear from you!

Applications must be submitted online by the closing date of 24/9/26 to be considered. Please include your cover letter and CV highlighting how you can meet the abovementioned skills and experiences. Note that we may close the advert earlier if we find a suitable candidate.

If you have questions or would like a confidential conversation, please reach out to the hiring team via [email protected]. Please note we are happy to answer questions, but we do not accept applications by email.

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz