Library Assistant, Client Services

• Have you got a strong attention to detail and can maintain a high standard of service to both students and staff?
• Are you a motivated, customer-focused individual with a track record of working effectively within a team environment?
• Can you meet the physical requirements of the role such as the lifting and movement of books and other material around the Library?

Kōrero mō te tūranga - About the role

Te Herenga Waka - Victoria University of Wellington is currently recruiting Library Assistants to join the Library Client Services team on a permanent, full-time contract.

Key requirements:

• Assist clients to find library materials, use electronic resources and self-service options at both physical and virtual service points in accordance with the tiered service model.
• Respond to borrowing, access and membership queries.
• Contribute to the management of the Library’s physical collections, including shelving, signage and the movement of collections.
• Contribute to cross-team work and Library projects as required.

Ō pūmanawa - About you

This role is busy, challenging, extremely rewarding and interesting and you can expect a variety of tasks influenced by each trimester.

Ideally, you will:

• Be a motivated, customer-focused individual who takes initiative and has excellent communication skills.
• Thrive in this role with an excellent manner with people and strong attention to detail while maintaining a high standard of service to both students and staff.
• Have the ability to remain calm under pressure and thrive working with a diverse range of client stakeholders.
• Be a highly organised self-starter and natural relationship builder who relishes working autonomously as well as contributing positively to a high performing team.
• Have previous experience or interest in pursuing a career in the library and information sector.

Key requirements:

• Demonstrated experience of providing high quality customer service.
• A proven track record of working effectively within a team environment.
• The ability to respond to diverse client needs and keen to work on a range of tasks.
• Demonstrated experience of being well organised and accurate with daily tasks.
• Excellent communication skills, both orally and in writing.
• The ability to meet the physical requirements of the role such as the lifting and movement of books and other material around the Library.

Role Description - Click here to see further information, including salary details. If this link is not available, click 'apply' to view this on the University career's page.

Close date for vacancy: 29 June 2025.

Contact details for vacancy: If you have any questions regarding this role, please get in touch with Christine Quill ([email protected]).

We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications will be reviewed as they are received, and we may progress with suitable applicants prior to the application closing date. Applications from recruitment agencies are not accepted.

About Us

Mō Te Herenga Waka - About Our University

Te Herenga Waka - Victoria University of Wellington is renowned for its high-quality research and exceptional teaching. We attract people from around the world. Our university campus spans Te Whanganui-a-Tara Wellington - the creative, scientific and political centre of Aotearoa New Zealand - and our students thrive on the connections we have made here.

Explore the many benefits of working at Te Herenga Waka - Victoria University of Wellington. Find out where you fit in our strategic direction and learn more about our research expertise.