Kaitohutohu Ākonga | Learner Advisor

Ako Anamata | Future Learning and Development
Located in Ōtautahi | Christchurch, Aotearoa | New Zealand

• Full-time 37.5 hours per week (1.0 FTE)
• 12 months fixed-term positions
• 2 roles available - 1 is maternity cover.

Kia hiwa rā, kia hiwa rā!
He hiahia, he pūkenga nōu ki te mahi a te Learner Advisor? Nāia te pōwhiri nā Te Whare Wānanga o Waitaha kia tono mai i te tūranga nei.

Āu Mahi | What You Will Do
The role of the Learner Advisor is to provide manaakitanga, whanaungatanga and tiakitanga to Tuihono UC (UC Online) ākonga (learners). You will ensure ākonga are provided culturally responsive, appropriate, accurate and timely holistic support. As a Learner Advisor, you will focus on adopting proactive, data-informed practices to improve retention, achievement, and completion rates for learners. You will monitor engagement and provide excellent support for ākonga during their study.

Mōu | Who You Are
The preferred candidate will have an active commitment to upholding the values, tikanga (protocols and processes), kawa (rules) of cultural practice and guided by mana whenua, Ngāi Tūāhuriri and Ngāi Tahu, and valuing te reo Māori.

As the successful candidate you will have:

• A strong passion for improving and enhancing the overall ākonga experience
• An understanding of the academic, social and cultural needs of ākonga Māori and Pacific and the ability to engage successfully online with ākonga Māori and Pacific who have diverse needs
• Experience working with a priority group in a tertiary setting
• Excellent communication with great interpersonal and networking skills
• The ability to manage different workloads and meet deadlines
• Knowledge of university regulations, or the ability to quickly learn
• Computer literacy particularly with - Office 365, LMS/SMS, and CRM tools
• Ability to be adaptable and flexible to any new environment
• An openness and ability to work outside of standard office hours, and the expectation to work evening shifts at least twice a week (but could be every day if preferred by the candidate).

Please note that we value past relevant work experience over having the exact qualification. If you do not meet the qualification criteria, and have relevant work experience, we encourage you to apply.

Mahi Ngātahi | Who You Will Work With

Future Learning and Development is a growing team at the University of Canterbury and we are looking for someone who can advocate for our ākonga! If you enjoy working in a dynamic environment and if the idea of being a part of a team who challenge and improve the way education is delivered appeals to you, we are your team!

Tuihono UC creates and delivers university courses, specifically designed for online learning. The course material is created by filming, graphics and interactive content specifically created for online ākonga. Tuihono UC courses are accessible to people who might otherwise have time or budget constraints for full time, on-campus university courses. The fuel for achieving this is openness, experimentation, collaboration amongst ourselves and with other institutions, and a deep care for our ākonga and their outcomes.

For more information about our team, please visit our website UC Online