Kaiārahi Pokapū Tauira | Student Service Centre Adviser

• Are you looking for a fixed-term, full-time role for 4-5 months?
• Do you have previous experience in a customer service role?
• Have you got excellent communication skills?

Kōrero mō te tūranga - About the role

Te Herenga Waka - Victoria University of Wellington is currently recruiting a Kaiārahi Pokapū Tauira - Student Service Centre Adviser to join our Student Service Centre within Tītoko - Centre for Student Success, on a fixed-term, full-time basis for 4-5 months. Our Kaiārahi Pokapū Tauira - Student Service Centre Advisers are responsible for delivering efficient, accurate, and timely support to a wide range of customers including students, prospective students, whanau, staff, visitors, and members of the public. The Kaiārahi Pokapū Tauira - Student Service Centre Advisers work collaboratively and proactively to provide the best possible support and service.

Key responsibilities:

• Provide high-quality advice and support on all Tier 1 related enquiries through a range of channels, including face-to-face, phone, email, and other channels.
• Maintain a high level of knowledge and understanding of the University’s services, systems, and processes to support exceptional customer service.
• Accurately record interactions and maintain student records as required.
• Work closely with team members and other departments to resolve complex issues.
• Ensure follow up and ownership of allocated cases to ensure the best customer outcomes.

Ō pūmanawa - About you

The ideal candidate will have previous experience in a customer service role.

• Excellent communication skills with the ability to express complex information in an accurate and concise form for a variety of audiences.
• Highly organised and demonstrate an ability to work efficiently and collaboratively while maintaining an eye for detail and continuous improvement.
• Ability to remain calm under pressure and resilience in handling high volumes of work.
• A self-starter with a positive approach to work and a passion for people and continuous learning.
• Proficient computer skills.

Role Description - Click here to see further information, including salary.

Close date for vacancy: 11 May 2025.

Contact details for vacancy: If you have any questions regarding this role please get in touch with Sarah Davies ([email protected]).

How to apply: Please ensure you are applying for this role directly on our career's page and not via email. When applying for this position, candidates must submit supporting documents along with their resume, such as a cover letter.

We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications will be reviewed as they are received, and we may progress with suitable applicants prior to the application closing date. Applications from recruitment agencies are not accepted.

Ētahi kōrero hai āwhina i a koe - Why you should join our team

Our team is fast-paced, likes sharing ideas, and working in a collaborative style. This is a fantastic opportunity for someone who wants to be part of a new innovative student-focussed centre and work with a great team of people to enhance the student experience at the University.

About Us

Mō Te Herenga Waka - About Our University

Te Herenga Waka - Victoria University of Wellington is renowned for its high-quality research and exceptional teaching. We attract people from around the world. Our university campus spans Te Whanganui-a-Tara Wellington - the creative, scientific and political centre of Aotearoa New Zealand - and our students thrive on the connections we’ve made here.

Explore the many benefits of working at Te Herenga Waka - Victoria University of Wellington. Find out where you fit in our strategic direction and learn more about our research expertise.