Client Service Adviser

• Are you looking for a permanent, full-time position?
• Have you got good communication, problem-solving, and database skills?
• Do you have experience in a customer facing role, assisting people face-to-face, online, and by phone?

Kōrero mō te tūranga - About the role

Te Herenga Waka - Victoria University of Wellington is currently recruiting a Client Service Adviser to join the Directorate of Campus Operations team on a permanent, full-time basis. Reporting to the Business Manager you will focus on a customer-service experience that has us respected and valued. You will be the front-line contact for calls and enquiries regarding student accommodation, communicating with internal staff as well as external stakeholders. There will also be the opportunity to assist other teams and projects, enhancing your career development and industry knowledge.

Ō pūmanawa - About you

You will be the face of Directorate of Campus Operations, you won’t take yourself to seriously, you will bring your whole self to work every day, fun is a must for you. You will take pride in the end-to-end experience of our students. Communication, problem-solving, and database skills will be in your toolbox, and you won’t be afraid of excel. Demonstrated experience as both a team player and a self-starter would be a definite advantage.

You will also bring relevant experience in large and complex organisations and be able to champion the University’s values as you engage with and support a wide range of people on a day-to-day basis. You will be adept at assessing situations quickly and get a sense of achievement when you help others. You will have examples where you have been the eyes and ears of an organisation, making a tangible difference to service, safety, and reputation.

Key requirements:

• Customer facing experience, interacting, and assisting a range of people daily, face to face, online, by phone.
• An affinity for people, a desire to provide excellent service, a can-do-will-do attitude.
• Expertise in complaints management and dealing with difficult or sensitive situations.
• An understanding of legislation, particularly those relating to privacy, health, and safety.
• Proficient computer skills: knowing your way around excel is beneficial.
• Knowledge of the importance of health and wellbeing/stress reduction principles, particularly for young people who are away from home and family.

Role description - Click here to see further information, including salary.

Close date for vacancy: 09 February 2025

Contact details for vacancy: If you have any questions regarding this role, please get in touch with Stephen Griffin (+64 022 563 6173, [email protected]).

There are many benefits to working at Te Herenga Waka - Victoria University of Wellington, including being part of New Zealand’s top research university.

How to apply: When applying for this position, candidates must submit supporting documents along with their resume, such as a cover letter. Applicants who do not have residency or citizenship and require a visa to work at the University must clearly indicate their visa status in their application and understand that if they do not have a current, relevant visa, they will need to secure this independently.

We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications will be reviewed as they are received, and we may progress with suitable applicants prior to the application closing date. Applications from recruitment agencies are not accepted.

Ētahi kōrero hai āwhina i a koe - Why you should join our team

Our team is fast paced, likes sharing ideas, and working in a collaborative style. We offer you learning & development programs for Te reo Māori, and job-sharing options. This is a fantastic opportunity for someone who wants to develop their administrative stripes and hone their skills to progress further in the career.

About Us

Mō Te Herenga Waka - About Our University

Te Herenga Waka - Victoria University of Wellington is a global-civic university with our marae at our heart. This iho draws off our heritage and is further defined by our tūrangawaewae, in particular Wellington, Aotearoa, and the Asia-Pacific, all of which are expressed in our position as Aotearoa New Zealand's globally ranked capital city university.