Student Experience Coordinator

Te Whiwhinga mahi | The opportunity

The Student Experience Centre are seeking to two Student Experience Coordinators to join our busy team.

The role of Student Experience Coordinator will have its primary focus on supporting recruitment of prospective students and the retention and support of current students.  The position requires a high standard of customer service, providing information on a wide range of subjects and helping our prospective and current students negotiate the critical information required to apply for programmes, navigate through the student journey. Students are engaged via multiple media channels, primarily phone and email. The role assists students to connect with specialists across the University and works collaboratively across the Student Experience Centre and other University teams.

This role is typically based on 49 Symonds Street, Auckland CBD but we may need a level of flexibility during these uncertain times to be able to work on site and from home if and when required.  Please note that during the period that you could be working off site, you may need to have access to your own personal computer/lap top etc to be able to support this role during that specific time.

These roles are full-time, 37.5 hours per week, permanent. The salary range is $50,700 - $63,900 per annum depending on experience and qualifications.

For more detailed information, please refer to the position description.

Mō tō mātou rōpū | About the team

Reporting into the Team Leader Recruitment and Retention, you will be working in professional and friendly environment with a team that enjoys working with each other and values the contribution we all make in trying to exceed our customers’ expectations. 

He kōrero mōu | About you

We are looking for a candidate who has excellent customer service and outbound call centre experience, the ability to work collaboratively across the organisation and working successfully with diverse range of clients.  The role will require for a person to have an understanding of complex information and leading process improvement wherever possible, this does mean that you need to have very strong listening and communications skills.

Nga Pūkenga Motuhake| Important Skills/ Experience

• 2-3 years’ experience delivering high quality customer service, and experience dealing with complex problems
• 1-2  years’ experience of working in outbound call centre
• Experience with working and understanding a diverse range of clients
• Experience with becoming a subject matter expert
• Successfully  grow relationships
• Ability to navigate multiple online systems
• Kia Whakamana i te Tangata Acknowledging, maintaining and restoring the mana and tapu of individuals, whānau and communities

Ngā āhuatanga kei a mātou | What we offer

The University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities. 

The University is committed to providing an excellent working environment through the following:

• Flexible employment practices (including working from home and flexible hours)
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks' annual leave

In addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services. 

For more information, please visit Staff Benefits.

Me pēhea te tuku tono | How to apply

Applications must be submitted online by the closing date of 22/05/2024 to be considered. Please include your cover letter and CV highlighting how you can meet the abovementioned skills and experiences.

Please note that we may close the advert earlier if we find a suitable candidate.

Please reach out to Naida Rasch - [email protected] for a confidential conversation. Please note we are happy to answer your questions, but we do not accept applications by email.

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz

The University is committed to providing a safe, inclusive, and equitable environment where everyone can thrive. For further information see Te Ara Tautika | the Equity Policy and visit www.equity.auckland.ac.nz