Application Support Consultant x 2

Student Lifecycle Team

• Full-time at 37.5 hours per week (1.0 FTE)
• Fixed term position (12 months)

What You Will Do
An exciting opportunity has arisen for an Application Support Consultants within the Student Lifecycle Team. In this role, you are responsible for ensuring that Student Management Systems and related software are fully operational and maintained to support service requests. This role involves triaging tickets, applying system updates for enhancements and patches, data maintenance, problem management and queries, and report writing. You will play a pivotal role in providing advice and guidance which supports the strategic goals and functions of the Student Lifecycle portfolio, and the University.

Who You Are
As the successful candidate, you will have a Bachelor's degree in Computing, Commerce, Finance or a related discipline, as well as:

• Significant experience in supporting enterprise wide information systems within a service desk environment
• Have experience in software service delivery, including release management and testing
• Have solid experience in ITIL problem analysis and management and resolution techniques
• Demonstrated knowledge and experience in business process modelling, use-case requirements gathering and writing testable requirements.
• Some knowledge and experience of tertiary education sector funding regulations and academic programmers and procedures desirable
• Demonstrating commitment to a continuous improvement model

Who You Will Work With
The role of the Student Lifecycle Team is to work in partnership with the Student First project to provide a wide range of student centred, enterprise information and technologies and to manage the introduction, development and support of those innovative services and solutions that enable a world class Learning, Teaching and Research environment.

Why UC
Tangata Tū, Tangata Ora - Engaged, Empowered, Making a Difference.

The University of Canterbury is committed to accessible higher education, service to community and the encouragement of talent without barriers of distance, wealth, class, gender or ethnicity. The University explicitly aims to produce graduates and support staff who are engaged with their communities, empowered to act for good and determined to make a difference in the world.

For information about the range of fantastic benefits that UC offers including flexible work practices, study opportunities and generous superannuation and leave provisions, please visit us: http://www.canterbury.ac.nz/joinus

The University of Canterbury is an Equal Employment Opportunities (EEO) employer and we encourage diversity in our staffing profile. The University of Canterbury actively seeks to meet its obligation under the Treaty of Waitangi | Te Tiriti o Waitangi.

The closing date for this position is: Monday, 1st February 2021 (midnight, NZ time)

How You Apply
Applications for this position must be submitted on our careers website and should include a cover letter and resume. Please note, we do not accept applications by email, however we are happy to answer your queries in relation to the application process, please forward these to [email protected]

Due to current border restrictions, you must have New Zealand Citizenship/Residency to be considered for this role. If you hold a valid work visa and are physically present in New Zealand then you may also be considered.